The Access Group
SaaS ⢠B2B ⢠HR Tech
The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions â including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT â tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.
5001 - 10000 employees
âď¸ SaaS
đ¤ B2B
đĽ HR Tech
Customer Success Manager
Job not on LinkedIn
October 26
The Access Group
SaaS ⢠B2B ⢠HR Tech
The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions â including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT â tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.
5001 - 10000 employees
âď¸ SaaS
đ¤ B2B
đĽ HR Tech
đ Description
⢠Ensure adherence to contractual agreements, manage risks and opportunities ⢠Establish trusted advisor relationships with key customers and stakeholders ⢠Drive exceptional customer experiences by influencing internal departments ⢠Conduct service improvement plans, address common issues, collaborate on NPS initiatives
đŻ Requirements
⢠Several years of experience in Customer Success, Account Management, or Customer Experience roles ⢠Ideally with exposure to SaaS or technology-driven businesses ⢠Strong management experience in the Hospitality Industry ⢠Strong commercial acumen and negotiation skills ⢠Excellent communication and presentation skills
đď¸ Benefits
⢠Blended approach to office working ⢠Opportunities to accelerate your career ⢠Continuous improvement through effective communication and updates
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