Onboarding Consultant

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The Access Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

☁️ SaaS

🤝 B2B

👥 HR Tech

SaaS • B2B • HR Tech

The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions — including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT — tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.

📋 Description

• onboard new customers using our FlightPath approach • manage your projects from start to finish and build strong relationships • deliver clear, engaging training sessions • create simple guidance like videos and written documents to help customers use the system with confidence • support customers with live payroll runs • check results together and resolve any differences to reach the right outcome • manage key setup tasks, including bank transfer setup, test payments and HM Revenue and Customs (HMRC) authorisation

🎯 Requirements

• experience delivering great customer service • strong problem-solving skills • focus on improving processes • confidence managing multiple priorities • keeping projects on track, both independently and as part of a team • comfortable working with data, including Microsoft Excel • experience importing or adjusting data in systems • interest in payroll or financial software • knowledge of payroll processes or legislation • experience in customer-facing roles

🏖️ Benefits

• competitive salary • wellbeing days taking you to 25 days leave a year • health contribution • choose from a range of benefits to suit you • three charity days allocated to support a cause that matters to you