Field Service Engineer II – LSG

🔥 16 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

Where this job comes from

Posted on Thermo Fisher Scientific's careers page, not through a job board

First seen by Remote Rocketship 16 minutes ago

Logo of Thermo Fisher Scientific

Thermo Fisher Scientific

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

🏥 Healthcare

Biotechnology • Pharmaceuticals • Healthcare

Thermo Fisher Scientific is the world leader in serving science, with a stated mission to enable customers to make the world healthier, cleaner and safer. The company provides a broad portfolio of laboratory instruments, analytical technologies, diagnostics, consumables, software and services that support life‑sciences research, analytical testing, clinical diagnostics and the development and manufacture of therapies. Its operations and offerings (as described on its site and in its news) include advanced imaging and electron microscopes, chromatography and mass‑spectrometry systems, genetic and clinical testing, lab automation and AI tools, bioprocessing and contract development/manufacturing services (brands cited include Thermo Scientific, Applied Biosystems, Invitrogen, Gibco, Fisher Scientific, Unity Lab Services, Patheon and PPD). Thermo Fisher reports annual revenue over $45 billion and emphasizes corporate social responsibility, environmental and community programs alongside its scientific products and services.

📋 Description

• Install, maintain, troubleshoot, and repair complex analytical and scientific instruments • Diagnose electronic and mechanical issues and implement effective solutions • Provide responsive technical support and exceptional customer service • Train and support customers on the safe and effective operation of equipment • Document service activities and prepare accurate, detailed reports • Read and interpret technical documentation and schematics • Respond to customer service requirements at short notice when needed • Follow applicable safety protocols and quality standards • Travel 50–75% within the assigned territory • Work in laboratory environments while supporting customer satisfaction goals

🎯 Requirements

• Degree in Electronics, Engineering, Physics, Chemistry, or a related technical field • Additional relevant certifications are advantageous • 2 years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments would be advantageous • Experience documenting service activities and preparing detailed reports • Demonstrated success in meeting customer satisfaction goals • Strong electronics and mechanical troubleshooting skills • Excellent customer service and written and verbal communication skills • Strong organizational and time management capabilities • Proficiency with Microsoft Office suite and service management software • Ability to read and interpret technical documentation and schematics • Strong problem-solving abilities and ability to work independently • Ability to effectively train and support customers on equipment operation • Proficiency in English • Valid driver's license and ability to travel up to 50–75% within the assigned territory • Physical ability to lift up to 50 lbs and work in various laboratory environments • Ability to respond to customer needs at short notice • Commitment to following safety protocols and quality standards • Ability to lift 40 lbs without assistance • Adherence to Good Manufacturing Practices (GMP) safety standards • Ability to work with hazardous/toxic materials • Ability to use required PPE in laboratory settings

🏖️ Benefits

• Annual incentive plan bonus • Healthcare • Employee benefits • Career and development prospects • Innovative, forward-thinking company culture • Diverse, inclusive workplace valuing different experiences, backgrounds, and perspectives

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