Thermo Fisher Scientific
Biotechnology • Pharmaceuticals • Science
Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
10,000+ employees
Founded 1956
🧬 Biotechnology
💊 Pharmaceuticals
🔬 Science
Support Analyst / Technical Support Specialist
Job not on LinkedIn
November 16
Thermo Fisher Scientific
Biotechnology • Pharmaceuticals • Science
Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
10,000+ employees
Founded 1956
🧬 Biotechnology
💊 Pharmaceuticals
🔬 Science
📋 Description
• Deliver high-quality, customer-focused technical support for DSAS products • Apply strong analytical and problem-solving skills to resolve complex technical issues efficiently • Follow IT service management (ITSM) protocols • Take full ownership of assigned support cases • Work with Customer Relationship Management (CRM) tools such as Salesforce or Atlassian Jira • Apply programming expertise in .NET and C# to diagnose and address technical challenges • Work with databases (MS SQL, Oracle, PostgreSQL) to perform basic administration tasks • Demonstrate understanding of cloud platforms and container technologies • Build and maintain strong partnerships with internal teams • Communicate clearly and respectfully with customers and colleagues • Contribute to the creation and maintenance of Knowledge Articles and technical documentation • Embrace and apply the Practical Process Improvement (PPI) Business System
🎯 Requirements
• Bachelor’s or Master’s degree in Laboratory Science, Life Sciences, or Information Technology (or a related field) • Experience working with Laboratory Information Management Systems (LIMS) • Proficiency in programming languages such as C# and .NET • Strong customer service orientation with excellent interpersonal and communication skills
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities • Paid time off • Health insurance
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