Customer Success Manager

Job not on LinkedIn

🕒 June 1

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Own the end‑to‑end delivery of all non‑subscription commercial commitments from contract signature through to campaign completion • Act as the single operational point of contact for clients during delivery, proactively managing milestones, risks and expectations • Coordinate cross‑functionally with sales, events, content, marketing, AdOps and Reuters support teams to ensure on‑time, in‑spec fulfilment across all activation types • Manage delivery execution across digital advertising, sponsored content, live roundtables, print dailies and Insurer TV • Oversee complex event and print logistics, including sponsored roundtables and Reinsurance Month print dailies, managing timelines, vendors and on‑site requirements • Own the end‑of‑campaign reporting process, producing clear, accurate, client‑ready reports with insight and narrative, not just data • Maintain central trackers, calendars and documentation covering contracts, delivery milestones and reporting deadlines • Build and formalise processes and operating procedures, identifying gaps and driving improvements to the sales‑to‑delivery and reporting workflow

🎯 Requirements

• Demonstrable experience in a delivery management, commercial operations, or campaign execution role — ideally within B2B media, events, or publishing • A track record of managing multiple concurrent deliverables simultaneously, keeping delivery on schedule and stakeholders informed throughout • Experience producing clear, professional post-campaign or post-event delivery reports for commercial clients • Strong organisational skills and high attention to detail • Confidence coordinating across internal teams (sales, editorial, events, ops) to drive delivery without direct authority • An ability to translate data into narrative: you understand that a delivery report is not just a record of what happened, it's a case for renewal • Familiarity with the insurance or financial services industry is an advantage, but not a requirement

🏖️ Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) • Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities • Career Development and Growth: By fostering a culture of continuous learning and skill development • Comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Globally recognized, award-winning reputation for inclusion and belonging