Product Success Manager

Job not on LinkedIn

🕒 June 22

🗽 New York, Michigan, +2 more states – Remote

🗽 New York – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $93.1k - $172.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Drive adoption, value realization, outcomes, and ROI for CoCounsel Legal customers • Design, maintain, and deliver internal and external enablement for CoCounsel Legal and its enhancements • Serve as a deep product expert on Thomson Reuters' AI-enabled CoCounsel Legal suite • Co-create customer success plans • Deliver executive business reviews and demonstrate customer value • Identify and mitigate risk while retaining and growing customer relationships • Represent the product at industry conferences, Thomson Reuters Conferences, webinars, and virtual and in-person engagements • Develop and deliver customer enablement in partnership with the digital strategy • Educate Thomson Reuters employees through enablement • Build and present business plans • Report on market and competitor activities • Represent Customer Success in cross-functional meetings • Partner with internal and external stakeholders • Use Salesforce, Gong, and Copilot to manage client information, pipeline, and financial forecasts accurately • Manage multiple projects to remove obstacles affecting customer growth and retention

🎯 Requirements

• Bachelor's degree in a relevant field such as Business, Law, Computer Science, Engineering, or a related discipline • Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments highly preferred • Technical expertise in AI-enabled legal technology products • Functional/technical skills in GenAI systems, AI prompting engineering, and agentic workflows • Understanding of legal workflows, terminology, and common challenges • Ability to travel 25% • Curiosity, learning agility, proactive approach, urgency, strategic thinking, problem-solving, collaboration, and accountability • Experience with Gong, Copilot, Claude, CoCounsel, or Salesforce is a plus

🏖️ Benefits

• Flexible work arrangements, including work from anywhere for up to 8 weeks per year • Flexible vacation • Two company-wide Mental Health Days off • Access to the Headspace app • Retirement savings • Competitive 401k plan with company match • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Two paid volunteer days off annually • Opportunities for pro-bono consulting projects and ESG initiatives • Health insurance • Dental insurance • Vision insurance • Disability insurance • Life insurance • Sick and safe paid time off • Paid holidays, including two company mental health days off • Parental leave • Sabbatical leave • Optional hospital, accident and sickness insurance paid 100% by the employee • Optional life and AD&D insurance paid 100% by the employee • Flexible Spending Accounts • Health Savings Accounts • Fitness reimbursement • Access to Employee Assistance Program • Group Legal Identity Theft Protection benefit paid 100% by employee • Access to 529 Plan • Commuter benefits • Adoption & Surrogacy Assistance • Access to Employee Stock Purchase Plan • Career development, continuous learning, and skills development through Grow My Way programming