Senior Implementation Specialist

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🔥 9 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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Thrive

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Thrive is the industry's fastest-growing learning technology company that provides a modern, all-in-one learning experience platform used by millions of users and large enterprise customers. The company offers SaaS-based products and services to help organisations deliver training and development at scale, serving recognizable brands and operating across multiple countries with both remote and hybrid teams.

📋 Description

• Lead implementations for complex, high-value customers with accountability for project success and strategic alignment with customer business objectives • Collaborate closely with Customer Success and Sales teams to act as a trusted consultant to senior customer stakeholders, advising on best practices for platform adoption, utilisation, and long-term success • Support the Technical Integrations Specialist in leading advanced technical configurations, data migrations, and API integrations, coordinating with both customer technical teams and internal engineering resources • Identify opportunities to optimise and standardise implementation processes, actively contribute to process documentation, training resources, and knowledge sharing across the implementation team • Act as a coach and mentor to entry and mid-level implementation specialists, providing guidance on complex cases, troubleshooting strategies, and customer communication best practices • Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success teams to represent customer needs, influencing product roadmaps and feature development • Stay updated on industry trends, competitor offerings, and best practices within the learning platform and SaaS space, providing thought leadership internally and externally

🎯 Requirements

• 5+ years in Solutions Consulting, Implementation, or Technical Customer-Facing roles • Proven experience with enterprise customers and complex implementations • Strong consulting approach with the ability to act as a trusted advisor • Hands-on expertise with LMS/LXP platforms (vendor or client-side) • Technical integration skills, including SSO setup, HRIS user sync, and API connectivity • Experience designing and delivering virtual and in-person training • Confident communicator with senior stakeholders and C-level clients • Deep understanding of learning technology trends and customer needs • Strong problem-solving skills with a proactive, solution-focused mindset • Leadership and mentoring experience within cross-functional teams

🏖️ Benefits

• Unlimited Holiday to support work-life balance • Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings • Flexible Working Hours within core hours (10:00–16:00) • Birthday & Christmas Off, including festive shutdown between Christmas & New Year • Work From Anywhere—fully remote-friendly (4 weeks a year) • Health Cash Back Plan with Health Shield • Employee Assistance Program for confidential support • Financial support program via Maji Salary Sacrifice • Pension Scheme • Death in Service (4x annual salary) • Green Car Scheme through salary sacrifice • Cycle to Work Scheme—save up to 42% on a new bike • Perks at Work—30,000+ national & local employee discounts via CharlieHR & Health Shield