Membership Engagement Manager

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TM Forum

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

TM Forum is a global telecoms industry association, which acts as an alliance of over 850 telecommunication and technology companies. It is dedicated to furthering industry-defining change by connecting digital service providers, technology suppliers, consultancies, and systems integrators across 111 countries. The forum is known for its work on breaking down technology and cultural barriers to create value and growth opportunities in the telecommunications and tech ecosystems. TM Forum offers a platform for members to share innovations, market developments, and business transformation journeys. It also provides resources such as the Open Digital Architecture, open APIs, training, certification, and collaboration events like DTW Ignite, allowing members to collaborate and shape the future of the telecommunications industry. As an influential industry body, it includes 10 of the world's top communications service providers and all key hyperscalers as active members.

📋 Description

• Meet or exceed revenue targets for new memberships and member renewals • Support sales of TM Forum services and programmes, including training, coaching, tools, conformance, and certifications • Focus on Eastern European markets, with selected account responsibilities beyond the region • Support the Global Research & Media Sales Team in existing and wider European accounts • Build and maintain a qualified prospect pipeline • Manage member renewals and engagement across named accounts • Maintain accurate Salesforce records, opportunity records, reporting, pipeline management, and forecasting • Broaden and deepen existing member relationships through communication, meetings, calls, and marketing collateral • Raise TM Forum’s profile through participation in industry conferences and events • Collaborate with regional teams, Engagement Managers, Program Management, Marketing, and Sales Enablement teams • Ensure member feedback informs value propositions, marketing positioning, and collateral • Develop telecommunications and technology industry expertise to advise members and identify opportunities

🎯 Requirements

• Working experience in the telecoms industry is essential • Previous account management and sales experience is essential • Ability to build trusted relationships, identify growth opportunities, and manage a sales pipeline • Familiarity with the digital economy is advantageous • Experience in Eastern European markets and the wider telecommunications ecosystem would be beneficial • Results-oriented, highly organised, and able to manage multiple priorities • Customer-focused, with ability to understand member needs and develop valuable solutions • Strong interpersonal, communication, and organisational skills • Ability to engage stakeholders at all levels and collaborate across countries, cultures, and time zones • Excellent digital and analytical skills • Proficiency in Microsoft Word, Excel, and PowerPoint • Confidence using CRM, reporting, and business support systems • Experience with structured sales processes • Working knowledge of Salesforce or similar CRM and business intelligence platforms is advantageous • Self-disciplined, proactive, and able to work independently and collaboratively • Curious, adaptable, and committed to continuous learning • Willingness to build expertise in telecommunications, TM Forum frameworks and programmes, and member challenges • Comfortable working within a small, geographically distributed European team