Business Analyst

🕒 October 13

🇺🇸 United States – Remote

💵 $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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TridentCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

Healthcare • B2B

<TridentCare> TridentCare is a national provider of mobile and on-site diagnostic healthcare services, delivering digital X‑ray, ultrasound, EKG, laboratory/phlebotomy, and vascular access (PICC) services directly to patients in skilled nursing facilities, assisted living and hospice, at-home settings, correctional/behavioral facilities, government agencies, and commercial sites. The company emphasizes licensed, certified clinicians, strict regulatory accreditations (ACR, CLIA, CAP, COLA), and technology-enabled workflows via its TridentConnect EMR integrations and HITRUST‑certified platforms to streamline diagnostics and protect patient data. TridentCare partners primarily with healthcare providers and agencies to expand access, improve operational efficiency, and maintain continuity of care.

📋 Description

• Work closely with business stakeholders and cross-functional teams including Sales, Customer Service, Finance, IT, and the Warehouse to support daily operations • Identify areas for improvement and help implement changes that drive business value • Gather business requirements, conduct needs assessments, and develop functional specifications • Serve as a liaison between development teams and internal/external customers or end users • Communicate requirements through specifications, statements of work, project plans, and other documentation • Coordinate with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance • Create BRD, FRD, and other business analysis documents • Translate business needs into functional specifications for system enhancements or workflow changes • Document current-state and future-state process maps, data flows, and system interactions • Develop and maintain documentation for business processes, system configurations, and training materials • Troubleshoot user issues and escalate as needed • Assist with project planning, execution, and closure of organizational initiatives • Conduct data analysis to identify trends, patterns, and performance improvement opportunities • Ensure compliance with relevant regulations and industry standards, especially within the healthcare industry • Provide hands-on support for business systems, focusing on order processing and customer fulfillment • Assist with configuration updates and related operational tasks • Support business teams during system testing and validation phases • Build and maintain operational reports and dashboards • Analyze transactional data to identify trends or gaps impacting O2C performance • Participate in system enhancements, including requirement validation, UAT support, and go-live monitoring • Support integrations with other systems by working with third-party vendors and internal developers • Create user guides, process documentation, and training materials • Help train end users on new functionality or system updates

🎯 Requirements

• Strong understanding of Order-to-Cash processes, including order management, billing, collections, and revenue recognition • Familiarity with HealthCare applications, SQL, and project management methodologies • Excellent communication skills; able to work with both technical teams and business users • Detail-oriented with solid organizational skills and the ability to manage multiple priorities • Ability to analyze complex problems, identify root causes, and develop effective solutions • Strong analytical and problem-solving skills to identify areas for improvement and implement changes • Ability to work independently while collaborating in a team environment • No color visual deficiency • 3+ years of experience as a business analyst, preferably in healthcare or related industry • 3 years of experience in OTC process and applications in healthcare • Bachelor’s degree in Business, Information Systems MIS, or related field • Experience working in Agile project management methodologies • Experience working in ServiceNow Agile, Jira, Excel

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