Internal Ops Coordinator – Lab

🕒 September 25

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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TridentCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

Healthcare • B2B

<TridentCare> TridentCare is a national provider of mobile and on-site diagnostic healthcare services, delivering digital X‑ray, ultrasound, EKG, laboratory/phlebotomy, and vascular access (PICC) services directly to patients in skilled nursing facilities, assisted living and hospice, at-home settings, correctional/behavioral facilities, government agencies, and commercial sites. The company emphasizes licensed, certified clinicians, strict regulatory accreditations (ACR, CLIA, CAP, COLA), and technology-enabled workflows via its TridentConnect EMR integrations and HITRUST‑certified platforms to streamline diagnostics and protect patient data. TridentCare partners primarily with healthcare providers and agencies to expand access, improve operational efficiency, and maintain continuity of care.

📋 Description

• Document escalations and report unresolved problems to the Call Center Supervisor and/or Field Supervisor • Notify area managers of issues caused by technical errors, dispatcher errors, or facility complaints • Take client calls and handle account issues when applicable • Continuously observe queue activity to ensure all available agents are signed in and ready to take calls • Assist with monitoring, coaching, and development sessions by providing positive and constructive feedback • Monitor agents and provide training when appropriate • Monitor the CarrolltonSupervisorDesk or designated email account • Send updated attendance notifications to the leadership team • Monitor the On-Call Supervisor phone as needed • Maintain discipline and order in the work environment • Solicit assistance from other departments when incoming call volume or hold times are high • Lead by example and demonstrate integrity

🎯 Requirements

• Candidates must reside within 50 miles of the office location at 115 Gibraltar Road, Horsham, PA 19044 • High School or better • Minimum one year Dispatcher experience • Intermediate communication skills • Some knowledge of medical terminology • Detail oriented • Team player • Leadership ability • Enthusiastic • Functional expertise

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