Implementation Consultant

🔥 18 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🛠️ Implementation Specialist

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TrueCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

B2B • SaaS • eCommerce

TrueCommerce is a global cloud-based supply chain integration platform that connects businesses with trading partners to automate EDI, ERP integrations, marketplaces, and B2B eCommerce processes. The company provides managed EDI services, vendor-managed inventory (VMI), supplier enablement, API and marketplace integrations, and pre-built connectors for major ERP systems to streamline order-to-cash, procurement, and fulfillment workflows. TrueCommerce focuses on reducing manual processes, ensuring compliance with trading partners, and providing real-time visibility across procurement and fulfillment for B2B and enterprise customers.

📋 Description

• Facilitate the EDI pre-implementation process for TrueCommerce customers • Serve as the primary point of contact for the customer during the pre-implementation process. • Capable of working on multiple projects and with multiple clients and/or partners. • Complete pre-implementation tasks and coordinate activities with the customer, trading partners and other TrueCommerce team members. • Identify and communicate issues and escalate to Manager and/or appropriate parties. • Gather, review and validate all required customer, trading partner and retailer data to ensure it is complete and accurate before handover to the implementation teams. • Complete internal intake tasks, including logging new projects, setting up records and populating the relevant fields in the TrueCommerce systems and tools. • Request, chase and collect outstanding information from clients, trading partners and 3rd party IT consultants to keep the pre-implementation process moving. • Verify data against TrueCommerce requirements and standards, identifying any gaps, discrepancies or errors prior to handover. • Maintain accurate and up-to-date records of gathered data and intake activity to provide a clear audit trail and support follow-on teams. • Work cross-functionally to ensure client satisfaction • Responsible for working with internal and external resources to drive the successful completion of pre-implementation milestones ahead of handover. • Prioritize tasks to meet customer expectations. • Works directly with Implementation Specialists, Mapping Specialists and other resources to ensure all pre-implementation data gathering and validation is complete and accurate before projects are handed over. • Recognise and document issues or concerns uncovered during the pre-implementation process in order to prevent future problems from re-occurring and to support a smooth handover. • Provide timely project status updates and reporting • Provide timely updates on the pre-implementation status of all assigned projects and tasks to the Manager, Project Manager or other appropriate parties. • Keep pre-implementation tasks, data and other key information up-to-date in the TrueCommerce PSA tools to give follow-on teams full visibility at handover.

🎯 Requirements

• BA, MBA, Certification in IT, Accounting, or similar work experience, ideally 1-2 years. • Enthusiasm to learn and get involved in pre-implementation, data gathering or intake tasks, with a willingness to take ownership, under guidance. • Confidence to act as a point of contact for customers during the pre-implementation phase, with a friendly and professional manner across calls, emails, and other communications. • Well organised, with the ability to juggle multiple tasks and stay on top of the details in a busy environment. • An aptitude for gathering, documenting and validating customer requirements or specifications in an accurate and organised way. • A keen eye for detail when checking data or working with customers to collect and confirm information. • Experience with Microsoft Office and internet applications is required. • Excellent written and verbal communication skills, with the confidence to interact professionally with customers and Colleagues. • Highly organised, with strong time management and the ability to prioritise and follow tasks through to completion. • Enthusiastic, positive, and eager to learn, with a genuine passion for delivering excellent customer experience.

🏖️ Benefits

• Pension with Royal London • Life Insurance/Assurance • Dental for Employee • Healthcare for you and your family • Free Health-Assessment with Aviva • Access to 100s of discounts via two platforms • EAP with Aviva • Cycle to work