Customer Success Specialist

🔥 12 minutes ago

🇬🇧 United Kingdom – Remote

💵 $26 - $32 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rockstar

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Rockstar is a full-service recruitment company that leverages a blend of human expertise and artificial intelligence to help businesses hire better and faster at a lower cost. They offer a comprehensive recruitment service for less than $1,500 per role by providing access to a large talent database, fast and efficient candidate reviews, and human screening. Their proprietary AI enables the review of thousands of applications to quickly match candidates to job descriptions, while custom screening calls are conducted by recruiters in the US, UK, or Australia. Rockstar supports hiring across a wide range of professional roles, including sales, marketing, strategy, product, business operations, analytics, data science, software development, infrastructure, finance, and accounting. This flexible approach allows companies to meet strong candidates without long-term commitments, making it a cost-effective solution for teams of all sizes.

📋 Description

• Own UK phone and email support during UK business hours and resolve Tier 1 tickets in Zendesk to agreed service levels • Triage the global queue each morning, resolving Tier 1 and straightforward Tier 2 tickets and routing the rest with a clear write-up • Handle common configuration and how-to requests in the software platform's admin tools • Use AI-assisted support tooling to draft responses and apply judgement before sending them to customers • Guide new UK customers from signed contract to confident daily use through kickoff, setup check-ins, and go-live support • Deliver onboarding, training, and refresher sessions • Support mobile application adoption with UK field teams • Coordinate with Professional Services on data imports and complex configurations while keeping customers informed • Hold regular check-ins with UK accounts, surface issues early, and share relevant new features • Track UK account health and renewal timelines, flag risks, and work renewals with the CS team and UK reseller partner • Log meetings and account context in HubSpot • Coordinate invoicing and past-due follow-up for UK accounts • Serve as the primary support contact for UK and Ireland customers while supporting the global customer queue

🎯 Requirements

• 2+ years in a customer-facing software role: support, customer success, onboarding, training, or account management • Confident on the phone and on camera, including with senior council staff • Able to provide plain-English explanations and remain calm under pressure • Quick to learn software and comfortable configuring a SaaS application through its admin settings • Solid with spreadsheets • Experience with a ticketing or CRM system; Zendesk and HubSpot preferred • UK based • Able to cover UK business hours with occasional overlap with the North American team • Set up as an independent contractor (sole trader or limited company) • Background in arboriculture, urban forestry, local government, or environmental or asset management is nice to have • Familiarity with GIS or spatial data, including shapefiles, QGIS or ArcGIS, and British National Grid, is nice to have • Exposure to SQL, database tools, or data imports is a plus, not a requirement

🏖️ Benefits

• Remote-first work with a small global team • Approximately 35 to 40 hours per week • Ongoing engagement with an initial review period • Equal opportunity employer welcoming applicants of all backgrounds