Conversational AI Chat Bot Developer

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects. • Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript. • Code and test projects. • Deliver high-quality software on time. • Attend meetings and training as required. • Perform system analysis and project management duties for the successful completion of a project. • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. • Exercises wide latitude in determining objectives and approaches to engagements. • Mitigating and resolving code errors for development and future concepts.

🎯 Requirements

• 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions. • 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems. • 5+ years JavaScript experience. • Experience with products such as DialogFlow, Kore.ai, Cognigy, Amazon Lex or Omilia. • Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist. • Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have. • Team Player and the ability to mentor team members. • Desire to work in a fast-paced environment.