Security Platform Engineer I

🕒 October 14

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏗️ Platform Engineer

👻 Ghost score 1%

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📋 Description

• Administer, monitor, maintain, and support customer-facing security platforms and operational technologies • Handle Tier 3 escalations by analyzing logs, configurations, connectivity, integrations, and system behavior to identify root causes and restore service • Resolve technical issues within established procedures and appropriately escalate architectural, unfamiliar, or business-critical matters • Assist with planning and testing platform upgrades, patches, and releases • Execute and validate approved production changes and scheduled maintenance • Support new-client onboarding by configuring and validating platform components, agents, policies, connectivity, and integrations • Improve reliability, scalability, efficiency, and supportability through better processes, scripts, tools, and automation • Investigate and resolve platform outages and service-impacting incidents with internal teams and vendors • Maintain runbooks, technical procedures, troubleshooting notes, standards, and platform documentation • Collaborate with the SOC, Service Desk, Client Experience Managers, IT Operations, vendors, senior engineers, and architects • Follow change management, access control, and operational governance requirements

🎯 Requirements

• At least 3 years of professional experience in IT, cybersecurity, systems administration, platform engineering, technical support, or a related discipline • Experience troubleshooting and supporting enterprise technology environments beyond traditional Tier 1 or Tier 2 responsibilities • Strong Windows knowledge • Solid understanding of TCP/IP, DNS, DHCP, firewalls, routing, and network troubleshooting • Familiarity with Microsoft 365, Azure/Entra ID, Active Directory, endpoint security, identity, access controls, and security best practices • Ability to work independently, manage competing priorities, and exercise sound judgment about when to seek guidance • Strong attention to detail when making production changes or performing platform maintenance • Clear written and verbal communication, including explaining technical findings to technical and non-technical audiences • Commitment to continuous learning, accountability, and developing deeper ownership of assigned technologies • Preferred: experience in an MSSP, MSP, cybersecurity organization, or enterprise technology environment • Preferred: experience with EDR/XDR, SIEM, RMM, vulnerability management, email security, backup, or disaster recovery platforms • Preferred: knowledge of Windows Server, Active Directory, Microsoft 365, Entra ID, and cloud or hybrid environments • Preferred: experience with PowerShell, automation, APIs, platform integrations, or enterprise monitoring tools • Preferred: associate or bachelor’s degree in IT, Cybersecurity, Computer Science, or a related field; equivalent professional experience is accepted • Preferred: relevant Microsoft, CompTIA Network+, Security+, CySA+, or vendor-specific certifications

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