Digital Sales Representative

🔥 8 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

🇬🇧 UK Skilled Worker Visa Sponsor

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Logo of Twilio

Twilio

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Manage and expand Twilio.org Self-Service and Named Account customers across nonprofit sectors • Understand customers’ business and technical requirements and design solutions using Twilio’s communications API platform • Manage full sales cycles and own a book of business to close new revenue, protect revenue, and drive upsell and cross-sell • Execute programmable sales plays to deliver revenue, gross margin, and gross profit results • Collaborate with Sales, Sales Development, Marketing, Product, Engineering, and Support teams on renewals and customer requirements • Advise customers on digital communication strategies and help them get started on the Twilio platform • Generate and maintain accurate sales pipelines and forecasts using Salesforce CRM • Execute automation strategies for high-volume customer service while maintaining NPS and preventing churn • Drive deals forward, remove customer and internal obstacles, recommend solutions, and improve processes • Develop expertise in the social impact and nonprofit market • Explain complex technical and financial details in simple terms • Balance competing priorities and manage multiple projects and deals simultaneously

🎯 Requirements

• At least 5+ years of sales, marketing, and/or operations experience in a technical SaaS/CPaaS space, with a record of top performance • Technical solutions selling experience, including closing experience • Demonstrated track record of managing business forecasts and financial models • Comfortable working with business and highly technical leaders, influencing their understanding and building supportive partnerships • Analytical account development strategy based on using data to find opportunities and prove value • Entrepreneurial mindset with appetite to define processes and build programs • Record of delivering revenue and gross profit results • Deep personal interest in the social impact market and dedication to making a positive difference • Strong written and verbal communication skills, including ability to simplify complex technical and financial details • High adaptability and comfort with new things, rapid pace, ambiguity, and change • Strong process orientation and focus on improving systems and processes • World-class organization, prioritization, and documentation skills

🏖️ Benefits

• Competitive pay • Generous time-off • Ample parental leave • Wellness leave • Healthcare • Retirement savings program • Support for employee volunteering and donation efforts • Remote-first work arrangement • Occasional in-person team, project, functional off-site, or customer meetings/travel

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