Senior Customer Marketing Manager

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🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🎡 Marketing

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Partner with sales, product, and marketing to identify and nurture Twilio customer advocates • Develop a deep understanding of the narratives that resonate with EMEA audiences best and map them directly to our customer programs • Lead end-to-end engagements with customers to showcase their success stories across content, events, PR, campaigns, and beyond. • Deliver a steady drumbeat of high-impact customer stories to help our customers and prospects understand Twilio’s value and business impact • Balance the needs both locally and centrally for EMEA customer storytelling, wearing the customers’ shoes and become a trusted partner

🎯 Requirements

• 6+ years in customer marketing, advocacy or related roles • Excellent communication and storytelling skills • Experience working cross functionally with both sales and marketing roles • Experience working directly with senior executives in customer accounts on marketing engagements (stories, speaking opps, etc.) • B2B technology marketing experience preferred • Experience with large enterprise customers and Global 2000 brands preferred.

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • And much more.