Enterprise Account Manager

Job not on LinkedIn

🕒 3 days ago

🌐 United Kingdom, Germany – Remote

🇬🇧 United Kingdom – Remote 🇩🇪 Germany – Remote

💵 £90k - £120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Uncountable Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🍽️ Food & Beverage

🏥 Healthcare

🏭 Manufacturing

💰 Seed Round on 2016-05

Food & Beverage • Healthcare • Manufacturing

Uncountable Inc. is a leading provider of cloud-based, unified laboratory informatics and management software designed for enterprise R&D teams across a variety of industries including chemicals, pharmaceuticals, biotechnology, advanced materials, and food and beverage. Their platform helps organizations accelerate innovation by providing a comprehensive data management system that enhances collaboration and efficiency. Trusted by top companies and educational institutions, Uncountable's mission is to tailor solutions to the unique industry and organizational needs of its clients, enabling data-driven decision-making and streamlining research and product development processes. The platform integrates laboratory information management systems (LIMS), electronic lab notebooks (ELNs), and advanced visualization and analysis tools to facilitate business’ ability to develop, manage, and commercialize innovative products.

📋 Description

• Act as executive sponsor for Uncountable's most strategic accounts, owning the relationship at the highest level • Own GRR, NRR, and account health across the book of business • Own high-level escalations, ensuring rapid, effective resolution and long-term account health • Define long-term account approach for renewals, expansion, and complex commercial discussions • Aggregate insights across the customer portfolio to influence product direction and roadmap priorities • Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes • Model exceptional ownership and reinforce the cultural norms that define Uncountable's approach to customers • Drive the pace, priorities, and strategic direction of the AM function as it scales

🎯 Requirements

• 3–6+ years of experience in account management, customer success, or a related field • Deep experience leading strategic enterprise accounts and building executive-level partnerships • Proven track record designing account strategy, negotiation approach, and long-term expansion plans • Comfort working with a technical product, technical buyers/users, and complex implementations • Outstanding executive presence and communication skills • Excellent analytical and problem-solving abilities • A proactive, entrepreneurial mindset with strong ownership instincts • Ability to travel 20–30% • Experience working with complex, multi-divisional, multi-geographic customers • Passion for science, chemistry, or artificial intelligence • An aptitude for statistics, mathematics • Experience scaling an account management or customer success team at a growth-stage company

🏖️ Benefits

• £30K–£50K commission • Ability to travel 20–30%

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