IT Customer Manager – Digital Products

Job not on LinkedIn

🕒 6 days ago

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Logo of Unilode Aviation Solutions

Unilode Aviation Solutions

WebsiteLinkedIn

501 - 1000 employees

Founded 2001

🚀 Aerospace

🤝 B2B

💰 Private Equity Round - Unilode Aviation Solutions on 2016-11

Aerospace • B2B

Unilode Aviation Solutions is a global provider of Unit Load Device (ULD) management, maintenance and digitalisation services for the aviation industry. The company owns and manages large ULD fleets, offers full ULD management, short‑term leasing, MRO and galley cart repair services, and provides digital products such as an eULD app and customer portal to airlines and partners. Unilode operates a worldwide network of certified service centres, supports 24/7 asset availability, and focuses on operational efficiency and sustainability for airline customers.

📋 Description

• Oversee the delivery of digital benefits and contractual requirements for assigned customers • Manage and execute projects to expand the reader network and implement tag installation programs • Host regular digital progress updates with customers and stakeholders • Collaborate with internal teams, third-party suppliers, and customers to ensure seamless delivery of digital milestones • Own and ensure accurate weekly reporting of project status and KPI achievements • Develop mitigation plans to address challenges and ensure the delivery of key digital objectives

🎯 Requirements

• Relevant experience, preferably with certified project management qualifications (e.g., PMP, PRINCE2) • Demonstrated experience managing strategic projects with cross-functional teams in an Agile environment • Exceptional analytical, communication, and stakeholder management skills • Aviation industry experience, particularly in operations, is highly desirable

🏖️ Benefits

• Occasional travel (approximately 30%) to customer locations and Unilode offices • Flexibility and a proactive mindset are essential

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