Senior Manager, Home Lending Operations

🕒 September 23

🇺🇸 United States – Remote

💵 $128.1k - $177.3k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Upstart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. The company focuses on revolutionizing lending and credit risk evaluation by leveraging its AI marketplace, which allows for higher approval rates and lower loss rates for Upstart-powered banks and credit unions. Recently, Upstart has expanded its offerings to include automobile refinancing. With a mission to enable effortless credit based on true risk, Upstart is also known for its digital-first lending experience and holds a significant position in the financial services sector.

📋 Description

• Lead the strategy and execution of Home Lending Servicing Operations • Define the long-term servicing roadmap and operating model • Oversee third-party servicing BPO partners, including performance expectations, SLAs, quality standards, and governance routines • Partner with Product and Engineering on servicing capabilities, automation, and process improvements • Collaborate with Risk, Compliance, Investor Services, Finance, Legal, and Capital Markets on regulatory, investor, and internal control requirements • Analyze servicing performance metrics and operational data to identify trends, root causes, and improvements • Provide mortgage servicing subject matter expertise across payment application, interest accrual, escrow administration, payoff calculations, draw administration, and servicing transfers • Develop operational controls, reporting, and vendor governance processes • Lead, coach, and develop operations leaders

🎯 Requirements

• Bachelor's degree or equivalent practical experience • 8+ years of experience in residential mortgage servicing operations • 4+ years of experience leading managers and operational teams • Experience managing outsourced mortgage servicing vendors or BPO relationships • Experience developing servicing operating models, operational processes, and vendor governance frameworks • Expertise in mortgage servicing functions including payment processing, interest calculations, escrow administration, payoff processing, and draw calculations • Experience partnering with Risk, Compliance, Finance, Investor Services, or Capital Markets in a regulated mortgage servicing environment

🏖️ Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly • Retirement benefits including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually • Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) • Comprehensive medical, dental, vision, and wellness coverage/resources • Supplemental health coverage for Canada • Health Savings Account contributions for eligible plans (US only) • Life insurance and disability coverage • Paid time off, sick leave, and company holidays • Paid family and parental leave • Family-centered fertility, parenthood, and caregiving benefits • Employee Assistance Program (EAP) with mental health support and life-centered resources • Financial planning tools and financial concierge service (US only) • Annual wellness allowance • Annual productivity allowance for relevant tools and resources • Team events, all-company updates, and employee resource groups (ERGs) • Catered lunches and fully stocked micro-kitchens at offices in the Bay Area, Austin, Columbus, and New York City

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