Cohort Programs Manager

Job not on LinkedIn

🔥 20 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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UpStart

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 Non-profit

💼 Consulting

🌍 Social Impact

Non-profit • Consulting • Social Impact

UpStart is a non-profit organization that partners with bold leaders in the Jewish community to redefine how Jews find meaning and connect with one another. The organization supports new ventures aimed at increasing Jewish engagement and consults with existing institutions to foster a culture of innovation and renewal. UpStart provides entrepreneurial tools and a strong network to help these ventures and institutions thrive in building the Jewish community of the future.

📋 Description

• Coordinate end-to-end delivery of virtual and in-person cohort-based learning sessions across multiple program pathways • Ensure physical and virtual spaces are prepared and set up for participant success • Partner with Central Operations to support a seamless participant experience from recruitment through program completion • Provide live virtual session support and ongoing virtual learning support between sessions • Monitor discussion forums, track assignment submissions, and sustain community engagement • Own participant communications from onboarding through completion and transition to the UpStarter Community • Foster trust, connection, active participation, and strong cohort culture • Translate participant observations into actionable insights for the curriculum design team • Manage multiple concurrent cohorts and priorities while maintaining delivery quality • Coordinate virtual sessions, in-person convenings, and other program logistics • Identify risks and bring forward solutions in dynamic and ambiguous environments • Use participant feedback and evaluation data to improve program impact and delivery practices • Serve as the primary point of contact for cohort participants • Keep internal and external stakeholders informed about progress, needs, and outcomes • Navigate participant challenges and conflicts with professionalism and sound judgment • Partner with program staff, external facilitators, the Senior Director, Learning Design & Strategy, and Central Operations • Coordinate external facilitators and specialists in alignment with delivery standards and participant experience goals • Ensure consistency across cohort experiences and facilitators • Travel up to 6 times per year for in-person cohort events and team gatherings

🎯 Requirements

• 3-5 years of experience with program/project management, event management, and/or participant experience in both virtual and in-person settings • Experience supporting cohort-based or group learning programs, with a focus on participant engagement and outcomes • Proven ability to own and manage complex operations, including multiple concurrent cohorts or workstreams, with strong attention to detail and quality • Experience translating curriculum or program plans into high-quality, well-executed participant experiences • Strong cross-functional collaboration skills, with experience working closely with operations, design, and/or external partners • Excellent communication and interpersonal skills, with the ability to build trust and navigate participant needs or challenges • Familiarity with leading practices for designing accessible, inclusive events for adult learners preferred, including coordinating catering, supplies, accommodations, etc. • Sound judgment and problem-solving skills in fast-paced, ambiguous environments • Experience coordinating the work of facilitators or program staff • Exposure to AI-powered tools or interest in deploying them • Ability to synthesize participant feedback and evaluation data to drive continuous improvement in program delivery • Commitment to equity, inclusion, and creating meaningful learning environments for diverse participants • Comfort with change, iteration, and working in a dynamic, evolving program model • Comfort supporting virtual learning/LMS environments, including discussion forums, assignment tracking, and engagement monitoring • Commitment to leading through a lens of community and belonging • Adaptability and agility in the face of organizational and technological change • Passion for UpStart’s mission and network • Commitment to upholding UpStart’s values and Guiding Principles Regarding Client and Program Partnerships

🏖️ Benefits

• 100% employer-paid medical, dental, and vision insurance • Life, short-term, and long-term disability insurance • 16 weeks of paid parental leave with no waiting period • 100% employer-funded Health Reimbursement Arrangement (HRA) for medical-related travel, up to $1,950 per year • FSA and Commuter Benefits accounts • Employer-sponsored 401K with employer match • Flexible discretionary paid time off • Annual $1,500 professional development stipend • One-time $300 office setup stipend and provided Mac • Monthly $50 cell phone stipend • 3:00pm local close-of-business on Fridays • Days off for all work-prohibitive Jewish holidays, in addition to secular US holidays • One-month (30 days) paid sabbatical per every five years of employment • Occasional travel for meetings, conferences, and other business-related activities • Great workplace culture