Applications Portfolio Manager

🔥 20 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Manage day-to-day application support and operational activities for assigned applications • Ensure availability, reliability, performance, and operational effectiveness of supported applications • Monitor service levels, operational metrics, and support performance to achieve established service objectives • Coordinate incident management, service restoration, root cause analysis, and problem resolution activities • Oversee application support processes and operational activities to minimize service disruptions and maintain business continuity • Monitor application health and performance trends and escalate significant issues • Support initiatives to improve application stability, support processes, operational efficiency, and user experience • Identify opportunities to reduce recurring incidents, defects, and operational risks • Ensure operational readiness for application releases, upgrades, and production deployments • Implement and support monitoring, automation, and operational best practices • Maintain operational dashboards, metrics, and reporting • Oversee assigned support resources, managed service providers, and vendor partners • Monitor service provider performance and compliance with service commitments • Collaborate with vendors to address service issues and improve support quality • Support resource planning and workload management • Identify operational risks, dependencies, support gaps, and technical challenges • Escalate significant incidents, service disruptions, capacity concerns, and operational risks to leadership • Participate in operational reviews, service governance meetings, and risk mitigation activities • Support business continuity, disaster recovery, compliance, and operational resilience requirements • Partner with business stakeholders, product teams, engineering teams, infrastructure teams, and other technology groups • Communicate application support performance, service issues, and improvement activities to stakeholders • Participate in portfolio reviews and operational planning discussions • Support technology initiatives, enhancement efforts, and business transformation programs • Perform other duties as assigned • Travel as required

🎯 Requirements

• Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Information Systems, Business Administration, or a related field required • ITIL, Agile, SAFe, DevOps, Cloud, Service Management, or related certifications preferred • Five (5+) years of progressively responsible information technology experience required, including application support, service delivery, application management, or technology operations • Knowledge of enterprise applications and application support operations • Understanding of ITIL processes including Incident, Problem, Change, Release, and Service Request Management • Experience managing support teams, service providers, and operational activities • Knowledge of service level management, performance metrics, and operational reporting • Experience supporting continuous improvement and application stability initiatives • Familiarity with monitoring tools, automation solutions, and production support best practices • Ability to identify and address operational risks, dependencies, and support challenges • Strong analytical, troubleshooting, and problem-solving skills • Strong organizational and prioritization skills • Effective verbal and written communication skills • Ability to build collaborative relationships with business, technology, and vendor stakeholders • Strong leadership, coaching, and team development capabilities • Travel as required

🏖️ Benefits

• Work-life balance • Opportunity for career growth • Caring culture • Reasonable accommodations when applicable and appropriate • Equal Opportunity Employer • Drug-Free Workplace