Data Analyst – Customer Operations

🔥 1 hour ago

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Utility Warehouse

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

⚡ Energy

📡 Telecommunications

Energy • Telecommunications

Utility Warehouse is a UK-based company offering bundled services including energy, broadband, and mobile to maximize customer savings. They provide incentives such as up to 10% cashback on spending and offer coverage for termination fees up to £400 when switching from other providers. Utility Warehouse promotes a streamlined billing system with a single bill for multiple services, intending to offer competitive prices compared to major suppliers. The company emphasizes excellent customer service and has received multiple industry awards. Customers can choose from various services and enjoy significant savings through their cashback scheme.

📋 Description

• Join a small Business Intelligence team working within Operational Support • Interrogate data in Google Big Query and develop data pipelines for analysis and reporting • Build a portfolio of reports and dashboards using Looker Studio • Ensure business alignment, active adoption and trust in numbers • Curate trusted data models to enable self service analytics • Manage the access and distribution of reports • Adopt best practice data management techniques • Be accountable for servicing information to our operations managers and team leaders

🎯 Requirements

• Solid experience in SQL • Experience with Google BigQuery preferable • Experience working with relational and non-relational data sources • Experience using Google Looker Studio (formerly Data Studio), or similar products • Data visualisation and data storytelling skills • Familiarity with data modelling concepts • Experience of requirements gathering and stakeholder management • Knowledge of Google Sheets • Familiarity with fundamental statistical concepts • Highly diligent with exemplary attention to detail • Strong communicator with ability to articulate complex technical subject matter to non-technical users • Worked with data supporting a Contact Centre operational environment.

🏖️ Benefits

• Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation. • Performance bonus: An annual discretionary bonus ranging from 15-40%. • Flexible working: We’re a remote-first business. • Work-life balance: We offer an optional four-day working week (90% pay for 90% impact). • Work from anywhere: You can work abroad for up to three weeks, twice every tax year. • Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year. • UW discounts: Save on our services and you’ll also get access to 100s of rewards and discounts through Perkbox. • Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary). • Family first: Policies designed to help you and your family thrive. • Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership. • Sabbaticals: An eight-week paid sabbatical after four years of service. • Growth: A dedicated learning and development budget and bi-annual promotion cycles. • Inclusion: Join belonging groups that help shape our culture. • Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.