Technical Customer Service Advisor – 12 month FTC

🔥 2 minutes ago

🇬🇧 United Kingdom – Remote

💵 £26.9k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Utility Warehouse

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

💼 Consulting

📦 Logistics

⚡ Energy

Consulting • Logistics • Energy

Utility Warehouse is a UK-based company offering bundled services including energy, broadband, and mobile to maximize customer savings. They provide incentives such as up to 10% cashback on spending and offer coverage for termination fees up to £400 when switching from other providers. Utility Warehouse promotes a streamlined billing system with a single bill for multiple services, intending to offer competitive prices compared to major suppliers. The company emphasizes excellent customer service and has received multiple industry awards. Customers can choose from various services and enjoy significant savings through their cashback scheme.

📋 Description

• Serve as the first point of contact for customers across phone and potentially live chat • Resolve customer issues during the first interaction, focusing on first call resolution • Troubleshoot telecoms issues from the service entry point through some device support • Manage slow internet speeds, connectivity, Wi-Fi, noisy line, no dial tone, data and email retrieval, billing and barring issues • Take customer payments • Support customers with telecoms and general queries • Offer new or additional services where appropriate • Receive training on mobile products, including physical SIMs and eSIMs, on the 5G network • Work toward KPIs including First Call Resolution, Customer Ease Score, Average Handling Time, Quality and Compliance

🎯 Requirements

• At least one year of experience working in a Telecoms contact centre • Understanding of broadband service delivery, including ADSL, PSTN, FTTC, FTTP and VoIP • Understanding of home/internal broadband network connectivity and LANs • Knowledge of router login procedures and 2.4GHz and 5GHz Wi-Fi frequencies • Ability to resolve latency, internal Wi-Fi obstacles, DNS, firewall and browser issues • Understanding of how to run remote diagnostic line tests • Stable and strong internet connection with minimum 25Mbps download and 4Mbps upload • Dedicated, quiet, non-communal workspace without household distractions • Currently residing in the UK • Eligibility to live and work in the UK • Ability to work full time during the first 8 weeks of training • Successful candidates subject to a background check

🏖️ Benefits

• Performance based bonus • 33 days holiday inclusive of Bank Holidays • Full induction and all the kit needed to do the job • Discount on services • Share options and Save As You Earn Scheme • Matched contribution pension scheme • Life assurance up to 4x salary • Employee Assistance Programme including free counselling and legal advice • Free virtual GP service • Discounts on healthcare and medical cash plans • Enhanced family-friendly policies • Team activities and events, virtually and in person • Belonging groups • Ongoing learning, development and training