Account Executive

🕒 September 16

🇺🇸 United States – Remote

💵 $50k - $70.5k / year

⏰ Full Time

🟢 Junior

🧑‍💼 Account Executive

🚫👨‍🎓 No degree required

👻 Ghost score 1%

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Logo of Valet Living

Valet Living

1001 - 5000 employees

📦 Logistics

🏥 Healthcare

🏨 Hospitality

💰 $265k Seed Round on 2018-02

Logistics • Healthcare • Hospitality

Valet Living is a premier provider of amenity services focused on enhancing the living experience in multifamily communities. They offer a variety of services, including doorstep trash collection and pet park management, which improve property values and provide support for property managers and residents alike. Their goal is to set the standard for residential living by offering convenience and quality service to communities.

📋 Description

• Manage a book of up to 500 multifamily accounts across multiple markets • Develop retention strategies and ensure client satisfaction and contract renewals • Serve as the lead point of contact for client interactions • Build trusted relationships and deepen engagement across the account portfolio • Identify and communicate upsell opportunities and new business potential to sales partners • Respond to service issues and resolve escalations • Proactively manage concerns with clients and operational partners • Use Salesforce to manage workflows, identify at-risk accounts, and prioritize outreach • Partner with field operations and sales teams to drive solutions and facilitate service recoveries • Document client interactions, issue resolutions, and contract updates • Track account health and performance

🎯 Requirements

• Minimum 1-2 years in a B2B sales or account management role • Experience ideally managing a high-volume client portfolio • Exceptional client experience and relationship-building orientation • Excellent verbal and written communication skills • Ability to influence and problem-solve effectively • Exceptional time management and prioritization skills • Ability to work cross-functionally with sales and operations teams • Salesforce experience preferred • Proficient in Microsoft Office Suite • Multifamily or service industry experience is a plus • Bachelor’s degree in Business, Communications, Marketing, or a related field preferred

🏖️ Benefits

• Medical, dental, and vision coverage for you and your family • HSA with employer contributions • Flexible Spending Accounts • No preset accruals for flexible time off • 10 company-paid holidays • 401k with company match • Life and disability insurance • AD&D coverage • Business travel coverage • Tuition reimbursement up to $5,250 per year • Access to online education center • Referral bonuses • Pet insurance • Associate assistance programs • Discount programs • Rewards and recognition • Free access to Torch Fitness virtual programs • Uncapped monthly incentive potential based on retention and upsell success • Monthly guarantee during ramp-up period • 100% remote work environment

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