Account Director

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Valtech

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B2B • Marketing • SaaS

Valtech is a global digital agency focusing on experience innovation. They strive to transform businesses through a combination of technology, marketing, and data strategies. Valtech helps companies elevate their digital presence and drive commerce strategies, enhance enterprise digital transformations, and unlock marketing and performance potential. They also utilize data and AI to help organizations harness the power of information. With offices around the world, Valtech partners with businesses to shape their digital futures, offering a range of services and insights designed to enhance customer experiences.

5001 - 10000 employees

Founded 1997

🤝 B2B

☁️ SaaS

📋 Description

• Your responsibilities will include being accountable for growth targets and client health, tracking net revenue and account margin goals set for the fiscal year, and communicating remediation plans to address any shortfalls. • To achieve the growth targets, you will set and execute the strategy, contributing directly by winning your own deals and indirectly by leading, directing, and partnered contributors from delivery, technology and project management. • Additionally, you will advance wider strategic growth goals by leveraging partnerships and working with proposition leaders to cross-sell the full breadth of our advisory, digital marketing, and tech consulting services. You'll also run account growth plays to uncover new value in the partnership between Valtech and clients, orchestrating Valtech experts and capabilities to meet client needs promptly. • It’s your job to ensure that each initiative is supported at the right time by the right people and teams with the right level of skills and negotiation strategies to ensure client satisfaction and adequate client profitability for our business. • Another important aspect of your role will be successfully converting generated and qualified opportunities through high-quality pitching and proposals. You will inspire and direct teams to deliver winning proposals and stay on top of proposals to secure them into signed agreements/SOW’s. • You will serve as an escalation point to resolve client and/or delivery issues, ensuring successful delivery, client health, and employee satisfaction. • Initiates Executive Project Reviews and discusses strategic ways to expand our client’s business and evolve their eCommerce ecosystem, uncover actionable insights and high-level opportunities to meet the customers' objectives while also keeping an eye out for client satisfaction concerns. • As the Client Partner you will facilitate "top-to-top" strategic client meetings and strategy briefings and actively participate in industry networking and partner-sponsored events. You will take responsibility for client-level P&L, acting as the arbiter of strategic investments for our clients while balancing margin, forecasting, and reporting sales. • Your focus will be on setting client growth and profitability strategies that align directly with Valtech’s regional and global goals, updating account plans and goals accordingly. Maintaining a healthy gross margin will be crucial while hitting growth targets. • Working alongside legal and delivery teams, you will sell and negotiate long-term agreements that deliver value and reflect Valtech’s modern, agile ways of working. Building strong relationships and fair stances with procurement departments and other client budget owners will be essential, as you track invoice aging and ensure all resource requests, rates, and invoices are correct. • Integrate the entire portfolio of services, providing a coordinated communication, management and delivery approach for clients. • As a servant leader, you will advocate on behalf of the delivery and client teams to executive leadership regarding team morale, career opportunities, and meaningful succession planning. You will guide team members to align their activities with their personal career goals and help them move to the next relevant band or level.

🎯 Requirements

• 7+ years demonstrated success in a sales and/or account management roles in Consulting Services, IT or eCommerce Technology Sales, eCommerce or Digital Consulting. • 7+ years experience managing a portfolio of clients • 5+ years experience working in digital consulting across multiple verticals, including negotiation, persuasion, and closing business • Key technology components essential to a modern-day company • Foundational IMDA client industry IQ and very strong EQ.

🏖️ Benefits

• A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. • Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. • A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. • A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service. • Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. • Personal Technology Reimbursement – $30/month for every employee-offered on day 1. • We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.