Customer Operations Specialist, Banking

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🕒 September 25, 2025

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Vantage Point Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

📚 Education

👥 HR Tech

Recruitment • Education • HR Tech

Vantage Point Global is a service provider specializing in developing talent pipelines for top-tier clients. Established in 2014, the company focuses on hiring and training diverse talent, providing continuous formal training, personal development, and mentoring to build a highly skilled workforce. Their approach emphasizes hiring for attitude and training for skill, with programs like the Simul8 Graduate Academy, aimed at equipping graduates with both technical and soft skills. Based in London, Vantage Point Global operates globally, supporting their clients with a workforce primed to add immediate value. The company is committed to inclusivity and diversity, welcoming applications from individuals of varied backgrounds.

📋 Description

• Support the operations of a major global bank, helping customers feel supported, understood, and well-served. • Chat to customers over telephone, chat, or email about their accounts, products and services. • Manage requests and complaints, escalating where needed for resolution. • Contact customers to agree on repayment plans and resolve overdue accounts. • Investigate and analyse customer feedback to improve service quality. • Maintain accurate records and ensure compliance with internal processes. • Collaborate with operations, risk and compliance teams to ensure smooth service. • Contribute to internal improvement initiatives and support wider project teams.

🎯 Requirements

• No previous banking or customer service experience required; up to four years’ experience accepted. • Strong communicators with a positive, customer-first mindset. • Ability to stay composed in challenging situations. • Curious, detail-oriented, and tech-confident. • Comfortable using digital tools and working with multiple systems. • Organised, responsive and eager to learn. • Motivated to build a career in customer operations or financial services. • Applicants asked to provide CV and answer initial questions about salary expectations, location, notice period, and right to work.

🏖️ Benefits

• A competitive starting salary with potential performance-based reviews every 6 months. • Full training and structured onboarding on our award-winning Elevate Programme. • Ongoing coaching, feedback and one-to-one career support. • Access to online training services and one-to-one coaching for ongoing development. • Coverage through a health cash plan. • Participation in our cycle-to-work scheme. • Opportunities to participate in social, community, and voluntary activities. • Clear development pathway into banking, operations or risk.