Managed Services Consultant, CRM

September 30

🧀 Wisconsin – Remote

Although this job is listed in Wisconsin, this company may be open to hiring remote in other states.

💵 $70k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Veeva Systems

WebsiteLinkedInAll Job Openings

SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Provide consulting on best practices and overall solutions based on requirements • Develop, leverage, and maintain expertise in Veeva Vault platform and CRM product • Develop a trusted advisor relationship with Veeva stakeholders and the customer • Partner with key stakeholders to translate requirements into solutions • Build, test, and deploy changes to live environments • Partner with internal stakeholders across departments to identify needs, align priorities, and set timelines • Provide overall support for post-implementation activities including ad hoc support for administrators and tier 2&3 troubleshooting • Educate customers on product and platform releases as well as industry best practices for operational success • Facilitate building a team culture that is continuously growing and collaborative • Work remotely in a non-traveling, shared dedicated capacity supporting multiple live clients

🎯 Requirements

• Bachelor’s degree or equivalent work experience • Direct experience configuring CRM or SaaS based applications • Software services delivery or consulting experience • Experience with Life Sciences commercial operations • Experience with Veeva software (CRM or Vault) is a plus • Excellent verbal and written communications skills, including interpersonal, email, and client-facing presentations • Ability to autonomously deliver professional services in a remote capacity supporting multiple clients • Qualified candidates must be legally authorized to be employed in the United States (no visa sponsorship anticipated) • Customer service or consulting experience with multiple client responsibility (nice to have) • Veeva CRM experience/knowledge (nice to have) • Veeva Vault platform experience/knowledge (nice to have)

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program • Work Anywhere flexible work arrangement (work from home or in the office)