Business Development Representative

October 30

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Vermont XCenter

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B2B • Customer Service • SaaS

Vermont XCenter is an innovative consulting agency that has been providing customer service solutions for over 20 years. Specializing in omnichannel communication, the company helps businesses optimize their customer interactions through various channels such as phone, WhatsApp, and social media. With a focus on enhancing client experiences, Vermont XCenter integrates technology and human support to deliver comprehensive call center services tailored to meet the unique needs of each client.

501 - 1000 employees

Founded 1996

🤝 B2B

☁️ SaaS

📋 Description

• Conduct active outbound prospecting for opportunities across Zendesk, Blip, monday.com and Salesforce. • Conduct initial diagnostics with leads to understand pain points, context, and digital maturity. • Qualify leads consultatively, generating high-quality opportunities for the Account Executives team. • Build segmented lists and execute multichannel cadences (email, LinkedIn, phone, WhatsApp). • Collaborate with Marketing and AEs to refine the Ideal Customer Profile (ICP) and outreach messaging. • Keep the CRM consistently updated and standardized. • Support the creation of scripts and outreach materials in partnership with Marketing. • Monitor pipeline generation and conversion metrics.

🎯 Requirements

• Bachelor's degree • One year of experience in active opportunity prospecting (outbound) • Familiarity with Zendesk, Blip, monday.com, and Salesforce • Proficiency with CRM systems • Ability to generate qualified leads • Skill in keeping CRM reports up to date • Ease collaborating with Marketing and Account Executive teams