Account Manager, Member Relations – Continental Europe

🕒 July 2

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Virtuoso Travel

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 B2C

🛍️ eCommerce

B2C • eCommerce • Travel

Virtuoso Travel is a luxury travel network that connects travelers with a curated selection of travel advisors and exclusive travel experiences. The company focuses on offering high-end travel solutions, providing personalized services to enthusiasts looking for unique, luxurious vacations. With a strong emphasis on tailor-made itineraries and insider access to the best destinations and experiences, Virtuoso Travel caters to discerning clients who value quality and attention to detail in their travel plans.

📋 Description

• Providing input into the regional business plan and budget. • Supports delivery and execution of the business plan. • Ensuring compliance with the Virtuoso "playbook". • Delivery of the key performance metrics as outlined in the Business Plan. • Accountability for the member account plans (maps), aligning member’s growth & profitability plans with Virtuoso sales, professional development and marketing programs. • Maintenance and execution of the company CRM platform. • Input into the Virtuoso Owner/Manager Regional Communication and Professional Development programs under the direction of the General Manager. • Proactive interdepartmental engagement. • Engagement in regional market events and Global Virtuoso events. • Provide support to General Manager in identifying and developing new business opportunities and monitoring of competitive context. • Develop and execute an acquisition plan to meet New Membership targets according to financial plan. • Execute new member onboarding as directed by General Manager and SVP Membership. • High profile attendance in member conferences, meetings and education programs. • Competitor analysis and reporting. • Management of critical member matters. • Oversight of production reporting and disputes process to ensure completion in a timely manner. • Other duties as required.

🎯 Requirements

• Tertiary qualification in Business, Travel & Tourism Management or Marketing • 2+ years of related work experience including industry experience, understanding of the luxury market, prior account management experience and experience contributing to team performance • Proficient in Microsoft Office Suite • Fluency in English required • Fluency in German and/or Spanish also required. • Project management • Excellent presentation skills • Interpersonal skills • Results oriented with a focus on commercial delivery and understanding of financials. • Strong quality service attitude and approach • Self-motivated and energetic • Champion of company goals and objectives • Innovation – Forward thinking, curious and creative • Commercial acumen – negotiation and strategy • CRM – proficiency in using company platform • Marketplace Awareness – Current business and travel industry trends knowledge • Analytical Skills (intermediate) – Ability to collect and analyze information, problem solve, and make decisions • Collaboration – Strong skills in inspiring the win-win-win

🏖️ Benefits

• Health insurance • Professional development