Technical Support Engineer

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Virtuozzo

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Technology • SaaS • Media

Virtuozzo is a technology company that specializes in providing tools for creating and managing digital connections. Their products include URL shorteners, QR code generators, and mobile-optimized landing pages. These solutions are designed to enhance branding and improve customer engagement by enabling businesses to customize, share, and track their digital links and content. Virtuozzo's platform is utilized across various industries, including retail, consumer packaged goods, media, entertainment, healthcare, and financial services, offering analytics and API integrations to streamline operations and enhance user experience.

201 - 500 employees

Founded 1999

☁️ SaaS

📱 Media

📋 Description

• Coordination, troubleshooting and solving reported customer problems in collaboration with customer technical teams and internal teams • Performing analysis and evaluations of technical performance and reliability of products, systems, and services based on customer requests • Adhering to defined standards and measures for quality and customer satisfaction, managing customer communication according to SLAs • Maintenance of the internal and external knowledge base on company’s products and troubleshooting procedures

🎯 Requirements

• Desire to grow as an IT professional with focus on advanced/expert Linux knowledge • Can work full-time on a shift schedule: three days a week, with one night shift as well • Understanding of OS structure and Linux configuration skills • Operating system installation, configuration, upgrade, and maintenance experience (Linux) • Networking and network services (Linux) configuration experience • Experience with troubleshooting/monitoring utilities (Linux) • English (Upper intermediate or above) • Great communication and interpersonal skills • Ability to stay calm and focused • Docker, Kubernetes, OpenStack experience (would be considered as a plus) • Redhat or LPI certificates (would be considered as a huge plus)

🏖️ Benefits

• Remote working model : balancing collaboration with flexibility by joining our remote and distributed team • B2B contracting • Professional growth : training budget, certification support, mentorship, and career progression pathways • Inclusive, multicultural culture : work alongside talented engineers from across the globe on infrastructure-grade cloud products • Employee perks : recognition programs, referral bonuses, and learning initiatives such as book clubs or tech talks • Regional impact : contribute to our customers' satisfaction and help our engineering team to pivot