Customer Care Advisor

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £27.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Vodafone

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

📡 Telecommunications

👥 B2C

🤝 B2B

💰 Post-IPO Equity on 2022-09

Telecommunications • B2C • B2B

Vodafone is a leading global telecommunications company that provides mobile, fixed-line, broadband and digital services to consumers, businesses and operators across multiple regions, serving around 300 million customers. It focuses on connectivity and network infrastructure (including 5G), Internet of Things (IoT), digital and enterprise solutions, and emphasizes secure, sustainable and inclusive use of technology. Vodafone operates large-scale carrier networks and consumer services while promoting social impact and employee development through global career and apprenticeship programs.

📋 Description

• Own the customer relationship by managing and resolving calls, live chats and emails efficiently • Collaborate with Vodafone Business Care teams to resolve customer account queries • Provide proactive support to Corporate Account Managers and Service Managers • Work closely with Vodafone teams and international partners to resolve technical issues • Deliver World Class Customer Service with a focus on First Contact Resolution

🎯 Requirements

• Strong customer service skills within a voice-based environment • Excellent problem-solving capabilities with high attention to detail • Strong investigative skills to analyse customer issues • Highly adaptable to change and flexible with new processes • Confident level of literacy and numerical ability • Strong digital first mindset embracing technology and online tools

🏖️ Benefits

• Up to 28 days off plus bank holidays • Paid time for charity work • Personalised benefits for you and your family like discounts, vouchers, a pension plan and loads more • Amazing learning tools and top-notch parental leave policies