Customer Service Associate

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Rightangled

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 Equity Crowdfunding on 2019-11

Rightangled is a Gphc and CQC registered Medtech company, based in Hammersmith, London and specialised in personalised medicine. Having launched various products in the "at-home" testing market, the company is now moving into the online pharmacy space with a core focus on quality, affordability, and speed of delivery.

📋 Description

• Conduct outbound calls to patients in a professional and empathetic manner. • Build and maintain positive relationships with patients. • Support patient retention initiatives through proactive outreach. • Generate and send follow-up emails and communications. • Gather patient feedback and accurately record information in company systems. • Meet individual and team performance targets. • Resolve basic patient queries and escalate issues where appropriate. • Maintain accurate records of all interactions and communications. • Collaborate with internal teams to ensure a positive patient experience.

🎯 Requirements

• Minimum 1 year of telesales, phone-based sales, or telephone customer service experience. • Previous experience handling inbound and/or outbound customer calls is required. • Excellent verbal and written communication skills. • Strong attention to detail and organisational abilities. • Ability to build rapport, handle objections, and communicate confidently over the phone. • Comfortable working towards targets, KPIs, and performance metrics. • Strong time management skills and ability to work independently. • Reliable internet connection and suitable remote working environment. • Access to a laptop/computer and headset for daily communications. • Fluent English communication skills. • Bilingual or multilingual candidates are highly desirable, particularly those fluent in: • - French • - Spanish • - Dutch • Experience in healthcare, pharmacy, patient support, or customer retention is advantageous.