Customer Service Representative

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OpsArmy

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

💳 Fintech

🛍️ eCommerce

HR Tech • Fintech • eCommerce

OpsArmy is a fully managed HR service designed to help companies fill open roles and reduce payroll costs by hiring top international talent. It combines various HR functionalities including talent sourcing, payroll management, performance oversight, and career coaching, making it easier for businesses to scale efficiently. With a focus on providing skilled workforce solutions at lower costs and hassle-free onboarding, OpsArmy accelerates company growth while ensuring quality talent management.

📋 Description

• Respond to customer inquiries via phone, email, chat, or other support channels in a timely and professional manner • Provide accurate information regarding products, services, billing, and account-related concerns • Troubleshoot and resolve customer issues or escalate complex cases to the appropriate department • Maintain accurate records of customer interactions in CRM or ticketing systems • Process customer requests such as orders, refunds, or account updates • Follow up with customers to ensure complete resolution and satisfaction • Meet performance targets including response time, resolution time, and customer satisfaction (CSAT) • Collaborate with internal teams to resolve complex issues • Maintain a professional, empathetic, and customer-first approach at all times

🎯 Requirements

• Must be based in the United Kingdom (preferably Manchester or London) • Must have a clear British English accent (native or near-native level required) • Previous experience in customer service or a related role is preferred • Strong verbal and written communication skills • Good problem-solving skills and attention to detail • Ability to multitask in a fast-paced environment • Basic computer skills and familiarity with CRM or ticketing tools • Willingness to work flexible shifts if required