Customer Service Associate, Patient Outreach

🕒 June 11

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Rightangled

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 Equity Crowdfunding on 2019-11

Healthcare • Pharmaceuticals • Biotechnology

Rightangled is a Gphc and CQC registered Medtech company based in Hammersmith, London, specializing in personalized medicine. The company has launched various products in the 'at-home' testing market and is expanding into the online pharmacy space with a focus on quality, affordability, and speed of delivery. Rightangled's mission is to leverage digital technologies to enhance the delivery of personalized healthcare to a broader audience.

📋 Description

• Conduct outbound calls to patients in a professional and empathetic manner. • Build and maintain positive relationships with patients. • Support patient retention initiatives through proactive outreach. • Generate and send follow-up emails and communications. • Gather patient feedback and accurately record information in company systems. • Meet individual and team performance targets. • Resolve basic patient queries and escalate issues where appropriate. • Maintain accurate records of all interactions and communications. • Collaborate with internal teams to ensure a positive patient experience.

🎯 Requirements

• Minimum 1 year of customer service experience. • Excellent verbal and written communication skills. • Strong attention to detail and organisational abilities. • Ability to build rapport and communicate confidently over the phone. • Comfortable working towards targets and performance metrics. • Strong time management skills and ability to work independently. • Reliable internet connection and suitable remote working environment. • Access to a laptop/computer and headset for daily communications.