Customer Service Advisor, German Speaking

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Simple Online Healthcare

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🛍️ eCommerce

☁️ SaaS

Healthcare Insurance • eCommerce • SaaS

Simple Online Healthcare is a company that began in 2015 as a small pharmacy and has since grown to serve over 1000 patients daily through digital health services. The company provides affordable healthcare solutions with a focus on patient-centric care, ensuring medication is delivered safely and on time. It operates in the UK, Australia, and Germany and is always on the lookout for new talent who are passionate about simplifying online healthcare. The company emphasizes innovation, accountability, and continuous learning in its approach.

📋 Description

• Manage inbound contacts across phone, email and social, resolving queries efficiently and with care. • Handle general questions, missing orders, prescription concerns, or more complex issues requiring collaboration across teams. • Own and see through all inquiries received. • Gradually take on additional responsibilities as part of the role.

🎯 Requirements

• Fluent or native German is essential. • Calm under pressure. • Thoughtful when dealing with vulnerable customers. • Confident using digital platforms. • Experience with Zendesk or a similar ticketing system is helpful. • Organised, empathetic, and genuinely motivated to deliver a great experience for every customer you speak to. • Must have the right to work in the UK at the time of application.

🏖️ Benefits

• 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days • Extra day off for your birthday • Company share scheme • Bupa Private Healthcare • Income Protection • Cycle to Work Scheme • My Gym Discounts • Enhanced Company pension scheme • Quarterly Team Training and Social Budget • Enhanced Maternity and Paternity Leave • Rewarding bonus incentive scheme • 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources. • Fresh fruit • A free coffee machine