Virtual Recall Software Support Specialist

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Zoetis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1952

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.

📋 Description

• Act as the first point of contact for all inbound support calls and emails from Virtual Recall customers in English and Spanish. • Install Virtual Recall software remotely across a variety of networks, environments, and hardware setups, ensuring all installations are completed accurately and efficiently. • Troubleshoot & resolve any issues arising during the installation process, maintaining detailed records of installations & configurations. • Train veterinary practice staff on product usage and best practices, ensuring a high-quality onboarding experience. • Send customer communications on behalf of practices to inform and educate pet owners. • Proactively monitor Alerts and action items for assigned practices. • Create and maintain clear, accurate support documentation on the Support Wiki/SharePoint site. • Support the UK team by translating documents, communications, and training material when needed. • Become fully trained and self‑sufficient in the complete product suite. • Collaborate with other team members to improve processes & procedures. • Collaborate with sales teams to ensure aligned customer support, smooth on-boarding, and a unified understanding of practice needs. • Work with Corporate & Buying Groups, attending meetings when required, delivering projects & supporting group‑level initiatives.

🎯 Requirements

• Min. 3 years in customer‑facing technical support role or equivalent IT support position, ideally with experience supporting software products remotely. • Strong general IT skills required. • Excellent written and spoken English and Spanish required. • Experience with SQL, HTML, or CSS is advantageous. • Self-sufficient, organized and able to manage a number and variety of tasks and responsibilities simultaneously. • Enjoy problem solving and have an ability to adapt to the ever-changing environment of a growing dynamic company.

🏖️ Benefits

• Paid time off • Flexible working hours • Professional development opportunities