Service Incident Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Vodafone

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

📡 Telecommunications

👥 B2C

🤝 B2B

💰 Post-IPO Equity on 2022-09

Telecommunications • B2C • B2B

Vodafone is a leading global telecommunications company that provides mobile, fixed-line, broadband and digital services to consumers, businesses and operators across multiple regions, serving around 300 million customers. It focuses on connectivity and network infrastructure (including 5G), Internet of Things (IoT), digital and enterprise solutions, and emphasizes secure, sustainable and inclusive use of technology. Vodafone operates large-scale carrier networks and consumer services while promoting social impact and employee development through global career and apprenticeship programs.

📋 Description

• Support one of our key enterprise customers, taking ownership of critical incidents • Ensure services are restored as quickly and effectively as possible • Be the trusted point of coordination during incidents • Coordinate internal and external teams, removing roadblocks to deliver customer outcomes • Join and drive incident bridge calls, providing proactive updates to stakeholders • Build trusted customer relationships as a key escalation point • Validate, track, and progress incidents and requests, ensuring alignment with quality standards • Identify trends, share best practices, and contribute to service improvement initiatives • Collaborate closely with Service Desk, Major Incident, and operational teams for seamless support

🎯 Requirements

• Previous experience in Incident Management, Service Management or an escalation-focused operational role • Able to engage with customers, technical teams, and senior stakeholders • Proactive problem solver • Comfortable influencing and challenging colleagues or resolving teams • Passionate about delivering excellent service while managing customer expectations • Analytical and detail oriented • Capable of managing competing priorities • Experience within telecoms or a related operational environment • Willing to learn and develop understanding of ITIL frameworks • Eligible to obtain and maintain DV clearance

🏖️ Benefits

• Excellent basic salary plus bonus and Vodafone benefits • Up to 28 days off plus bank holidays • Paid time for charity work • Personalised benefits for you and your family, like discounts, vouchers, pension plan • Amazing learning tools and top-notch parental leave policies