Technical Customer Operations Specialist

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Satsecure

WebsiteLinkedInAll Job Openings

11 - 50 employees

We offer a wide range of security products including CCTV Solutions, Alarms, Fire Detectors, Access Control, Door Entry, and Aerial & Satellite equipment. New to CCTV? We've got you covered with expert advice and technical support.Our stores are open to the general public and trade customers in Leicester and Stockport. Find brands such as MaxxOne, Hikvision, Dahua, Samsung, and more.If you're active in the trade, open an account with us and take advantage of exclusive prices. Call us at 0161 430 3849 to find out more.Satsecure is part of Shopmassive Ltd. Visit us online at http://satsecure.uk or in our stores.

📋 Description

• Help to solve customers technical problems end to end. • Provide support, advice, and peace of mind that their queries will be resolved. • Deal with challenging and vulnerable customers. • Manage technical issues such as slow internet speeds, intermittent or no service, Wi-Fi problems, and VoIP faults. • Work shifts Monday to Saturday between 8am and 8pm.

🎯 Requirements

• Demonstrable track record of working effectively within a call centre environment. • Customer services experience gained within an IT/networking environment. • Knowledge and experience of configuring and troubleshooting basic networks. • A good understanding of L2/L3 networking, FWA Networks and experience working with Broadband Networks. • Proven hands-on network experience. • Good understanding of the OSI or TCP/IP model. • Hands-on experience with monitoring, Network diagnostic and Network analytics tools. • Good experience with Network Monitoring platforms, such as LibreNMS, Icinga, PRTG, Nagios, Zabbix, Dude etc. • VLAN’s, PPPoE, DHCP Static routing, NAT, Tunnelling. • FWA multivendor knowledge like Ubiquiti, Mikrotik, Zyxel, Radwin, Siklu, Cambium. • Possess a high level of discipline while displaying a high degree of flexibility and professionalism.

🏖️ Benefits

• Competitive basic salary • Shift allowance • 25 days annual leave, plus bank holidays • Life assurance & Income protection • 8% matching on our pension scheme • Health cash plan • Employee referral scheme