Enterprise Customer Success

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Vontier

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🚘 Automotive

⚡ Energy

🔧 Hardware

Automotive • Energy • Hardware

Vontier is a mobility technology company that powers convenience stores, fleet operators and auto repair shops with a broad portfolio of fueling and repair solutions. Its businesses include legacy and next-generation fueling equipment (Gilbarco Veeder-Root), EV charging and energy management (Driivz), alternative fuel refueling systems (ANGI), car wash technology (DRB), POS, payment and site automation (Invenco), and professional automotive tools and diagnostics (Matco Tools). Vontier provides connected hardware and software, multi-energy fueling platforms (traditional fuels, EV, CNG, RNG, hydrogen), data and analytics, and services to support customers' decarbonization and operational needs.

📋 Description

• Act as a trusted advisor to enterprise customers, including C-suite stakeholders • Understand customer challenges and objectives to shape tailored success plans • Focus on long-term outcomes rather than reactive issue resolution • Guide customers to increase product adoption and demonstrate clear return on investment • Take responsibility for retention and revenue growth across your portfolio • Support renewals and identify expansion opportunities • Manage the customer lifecycle from growth opportunity through to delivery • Deliver structured business reviews that influence decision making • Support increased adoption and demonstrate measurable value and return on investment • Monitor customer health and act on risks and opportunities • Use data and insight to support recommendations • Work closely with Sales, Support, Professional Services and other teams • Ensure customer activity progresses effectively across internal functions • Maintain accurate records within CRM systems • Use AI, automation and data tools to improve efficiency and outcomes • Explore new approaches to solving customer challenges • Stay up to date with products, competitors and industry trends

🎯 Requirements

• Experience managing enterprise or high-value accounts • Ability to develop executive relationships • A track record of driving retention and growth, where multiple stakeholders are involved • Strong problem-solving and commercial thinking • Confidence working independently and managing multiple enterprise accounts • A proactive approach, focused on delivering outcomes • Show interest in modern tools such as AI and data-led decision making • Bring a consultative mindset and enjoy solving complex problems • Are comfortable working in a fast-paced environment

🏖️ Benefits

• Company electric vehicle • Remote working with flexibility • Opportunity to travel across the UK and internationally (including Europe) • A role with high autonomy and real ownership of outcomes • Exposure to a diverse range of industries and customers • A supportive team environment with regular coaching and development