Technical Customer Success Specialist, French Speaking

🔥 14 minutes ago

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Vontier

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🚘 Automotive

⚡ Energy

🔧 Hardware

Automotive • Energy • Hardware

Vontier is a mobility technology company that powers convenience stores, fleet operators and auto repair shops with a broad portfolio of fueling and repair solutions. Its businesses include legacy and next-generation fueling equipment (Gilbarco Veeder-Root), EV charging and energy management (Driivz), alternative fuel refueling systems (ANGI), car wash technology (DRB), POS, payment and site automation (Invenco), and professional automotive tools and diagnostics (Matco Tools). Vontier provides connected hardware and software, multi-energy fueling platforms (traditional fuels, EV, CNG, RNG, hydrogen), data and analytics, and services to support customers' decarbonization and operational needs.

📋 Description

• Manage ~5 key accounts (Gold/Platinum level, ~£750K ARR) • Build strong relationships with French-speaking stakeholders across multiple business units • Drive retention, renewals, and long-term account growth • Turn disengaged customers into high-value partnerships • Use data and insights to tell a story and demonstrate value • Identify opportunities to improve customer outcomes and adoption • Act as a trusted advisor – not just a reactive support contact • Act as first-line technical triage for customer issues • Translate customer needs between French-speaking clients and internal teams • Coordinate with support, field service, and order management • Support onboarding, installs, billing queries, and service delivery • Be the front-facing “face” of the business for your accounts • Work closely with Sales, Technical Support, and Operations teams • Drive outcomes without direct authority across teams

🎯 Requirements

• Fluent (professional level) French and English • Experience in Customer Success, Account Management, or similar • Background in recurring revenue environments (SaaS, telecoms, leasing, etc.) • Strong problem-solving ability and logical thinking • Comfortable working independently with limited direction • Ability to engage and communicate with senior stakeholders (C-level exposure) • High levels of ownership, resilience, and follow-through • Experience in technical or data-driven environments (familiarity with SQL, reporting, or working with data)

🏖️ Benefits

• Remote working with flexibility • Opportunity to travel across the UK and internationally (including Europe) • A role with high autonomy and real ownership of outcomes • Exposure to a diverse range of industries and customers • A supportive team environment with regular coaching and development