Customer Service Agent

Job not on LinkedIn

🕒 August 13

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Team Up - We Build Teams

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Team Up is an innovative company focused on building remote teams for businesses looking to enhance their workforce. By providing a platform for recruitment, employer of record (EOR) services, and a diverse talent pool that includes developers, designers, marketing experts, and more, Team Up delivers a comprehensive solution for companies to efficiently hire and manage remote professionals. With a proven track record of client retention and substantial savings in hiring costs, Team Up is committed to reshaping the future of work.

📋 Description

• Handle customer service escalations that cannot be resolved by first-level support. • Investigate complex customer issues and ensure timely resolution. • Communicate directly with customers and provide clear updates throughout the resolution process. • Work with carriers on claims related to lost or damaged parcels. • File and follow up on investigations for missing or unsuccessful deliveries. • Coordinate with warehouse and first-level support teams to resolve customer issues. • Support administrative tasks for B2B clients, including scheduling carrier pickups and following up on unsuccessful pickups. • Prepare and manage export and shipping documentation. • Act as the interface between customers and internal teams or external service providers. • Advocate for customer needs when processes and procedures are being reviewed or improved. • Identify recurring issues and contribute to improving customer service processes. • Assist the Managing Director with relevant administrative tasks. • Maintain accurate records and ensure cases are properly documented.

🎯 Requirements

• Minimum 3 years of relevant experience in customer service, customer support, or another customer-facing role. • Proven experience handling complex customer issues or escalations. • Fluent English, both written and spoken. • Excellent written and verbal communication skills. • Strong organizational and time-management skills. • Ability to work effectively in a fast-paced environment. • Strong problem-solving and customer-focused mindset. • Willingness to work evening hours, approximately 2:00 PM–10:30 PM German time. • Willingness to work on Georgian public holidays. • Experience with Zendesk or another CRM/customer service platform is a plus. • Ability to collaborate effectively with customers, carriers, warehouse teams, and internal departments.

🏖️ Benefits

• Remote work arrangement