Chief Customer Officer

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🕒 June 15

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Webgility

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

💼 Consulting

📦 Logistics

📣 Marketing

💰 $6.4M Series A - Webgility on 2017-09

Consulting • Logistics • Marketing

Webgility is the most powerful integration software for multichannel brands and wholesalers selling online and using QuickBooks. It automates accounting and inventory workflows for sellers on various ecommerce platforms including Amazon, Shopify, Bigcommerce, Walmart, WooCommerce, and Wix. By seamlessly integrating with QuickBooks Online and QuickBooks Enterprise, Webgility streamlines bookkeeping, monthly end closing, sales tax compliance, inventory tracking, price management, and listings. The company, founded in 2007, leverages AI technology to deliver automation and insights, aiming to help small and medium-sized businesses thrive in the ecommerce space.

📋 Description

• Define what customer success means in an outcomes delivery model where software, agents, and human expertise combine to make the customer's books right • Own gross revenue retention and drive expansion with a customer success team • Bring customer intelligence into product, pricing, and GTM decisions at the executive table • Lead the support function across technical and operational queries from merchants and accountants • Deploy agents and automation aggressively: intelligent triage, AI-assisted first response, self-service troubleshooting, proactive break alerts • Drive adoption, retention, and expansion across the customer base • Own the certified bookkeeping partner network today as a strategic delivery channel: outcome quality, partner economics, and capacity planning • Partner with Sales and Implementation on handoffs • Build the bridge from a human-delivered service today to an agent-augmented service tomorrow

🎯 Requirements

• 15+ years in CS, Support, or CX with 5+ years at VP-level scale • Direct ownership of a customer P&L (retention + expansion revenue) at a B2B SaaS company with US customers • Built and managed through managers, not just individual contributors • Solid grasp of ecommerce operations: multichannel selling, marketplace fees, accounting systems workflows • Experience managing third-party delivery partners or outsourced service teams to a defined quality standard • Strong working knowledge of leading accounting platforms (QuickBooks, Xero, NetSuite) • Demonstrated track record automating CS or Support workflows in production • Comfort evaluating AI tools across vendors without loyalty to any platform

🏖️ Benefits

• Group health insurance (employee, spouse, children) • Internet reimbursement • Learning and development support including certification costs