Content Operations Specialist

Job not on LinkedIn

🕒 October 7

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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👻 Ghost score 10%

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Welocalize

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Welocalize is a leader in providing enterprise language services and AI-powered translation solutions. Known for its OPAL platform, Welocalize offers fit-for-purpose global content delivery, enabling stronger engagement and revenue for its clients. Specializing in AI-enabled service delivery, OPAL leverages machine translation engines and natural language processing to automate and optimize translations across various industries, including legal, medical, and technological sectors. Welocalize supports multiple content use cases such as marketing localization, software testing, and multilingual SEO, catering to a diverse range of industry needs. Additionally, Welocalize's commitment to AI innovation is emphasized by its new brand Welo Data, providing high-quality training data for AI development, further strengthening its position as a trusted partner for global enterprises.

📋 Description

• Perform daily content curation activities for written publications and audio content using established SOPs, checklists, and client guidelines • Validate content and metadata for completeness, consistency, and basic accuracy; apply straightforward corrections when explicitly covered by guidelines • Identify and document content issues, defects, and bugs in internal tools using required templates and ticketing standards • Escalate unclear, high-impact, or out-of-policy issues to the Team Lead/SME with clear context and supporting evidence • Manage assigned queues to meet defined throughput expectations and turnaround times/SLA requirements • Follow information security, confidentiality, and secure work environment requirements where applicable • Maintain high attention to detail while completing repetitive or high-volume tasks • Participate in team meetings, calibration sessions, and required training; incorporate feedback to improve accuracy and consistency

🎯 Requirements

• Native-level or fully bilingual fluency (spoken and written) in the required language(s) and strong cultural awareness of the relevant market(s) • Strong attention to detail and ability to follow step-by-step procedures and quality standards • Basic problem-solving skills (identify the issue, gather evidence, follow the escalation path) • Strong time management and ability to consistently meet productivity and quality expectations • Comfort working with multiple tools and web platforms; ability to learn new systems quickly • Proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and web browsers • Comfortable working in a role that may involve exposure to content some may find sensitive or offensive • Experience: 1–2 years in content operations, content review, digital QA, or similar is preferred but not required (role-dependent)

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