Technical Delivery Director

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

💵 £105k / year

⏰ Full Time

🔴 Lead

👔 Director

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Williams Lea

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏢 Enterprise

🤝 B2B

☁️ SaaS

Enterprise • B2B • SaaS

Williams Lea is a global provider of business and administrative support services, specializing in presentations, creative services, secretarial support, document and word processing, billing, collections, and more. They offer tailored services to industries such as legal, financial, and professional services firms, aimed at enhancing operational efficiency and cost reduction. Their ENGAGE technology enables companies to leverage AI for improved service quality and performance in a virtual and digital environment. Operating worldwide, Williams Lea supports businesses with digitized, high-touch, and connected services designed for hybrid workforces in regulated environments.

📋 Description

• Lead and develop a high-performing team of engineers, DevOps professionals, scrum masters and service delivery specialists. • Own the platform delivery roadmap, ensuring successful execution of maintenance, enhancement and innovation initiatives. • Provide technical leadership and challenge to architects and engineering teams, ensuring robust delivery decisions are made. • Drive continuous improvement across platform performance, stability, reliability and maintainability. • Oversee release management, service transition activities and operational readiness. • Champion Agile delivery practices and foster a high-performance engineering culture. • Act as the senior point of accountability for all services delivered under the government contract. • Build trusted relationships with senior client stakeholders and executive sponsors. • Lead governance meetings, performance reviews and strategic planning discussions. • Ensure contractual KPIs are achieved and delivery risks are effectively managed. • Oversee supplier, subcontractor and stakeholder management activities. • Own account performance, including forecasting, budgeting and financial management. • Identify opportunities to grow contract value and expand services. • Support contract renewals, bids and business development opportunities. • Provide strategic guidance to clients on future technology and platform direction.

🎯 Requirements

• Proven experience leading engineering, software delivery or platform teams within a managed service or technology environment. • Experience owning the delivery and ongoing operation of a live technology platform with SLA and service performance obligations. • Strong understanding of cloud platforms such as AWS or Azure. • Technical credibility to engage confidently with architects, engineers and technical stakeholders. • Experience managing complex client relationships, governance structures and service delivery frameworks. • Strong commercial awareness, including financial management, budgeting and contract performance. • Experience working within Agile and DevOps delivery environments. • Experience supporting UK Government or public sector technology contracts (Desirable). • Knowledge of G-Cloud, Crown Commercial Services or regulated procurement frameworks (Desirable). • ITIL certification or equivalent service management experience (Desirable). • Experience of security and compliance frameworks including Cyber Essentials Plus, ISMS and vulnerability management (Desirable). • Agile certifications such as Scrum, SAFe or similar (Desirable).

🏖️ Benefits

• 25 days holiday plus bank holidays • Private Medical Insurance • Dental Insurance • Life Assurance • Health Assessments • Cycle to Work Scheme • Discounted Gym Memberships • Retail Discounts and TechScheme • Employee Referral Programme