Revenue Operations Specialist

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October 11

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Wing Assistant

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B2B • SaaS • Productivity

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

501 - 1000 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

💰 $2.1M Seed Round on 2022-03

📋 Description

• Own and execute dunning workflows, ensuring all failed or overdue payments are promptly retried, escalated, or resolved. • Track, analyze, and manage payment recovery metrics, including retries, success rates, and outstanding balances. • Coordinate with Customer Success and Finance teams to proactively reach out to clients with payment issues or upcoming renewals. • Propose and manage payment-plan offers or split-payment arrangements for clients showing signs of financial strain. • Identify and flag delinquent accounts for review, escalation, or retention follow-up. • Maintain accurate, up-to-date records of payment activities in financial systems (e.g., Stripe, ProfitWell, or internal billing portals). • Collaborate with the Finance team to ensure payment reconciliation and report accuracy. • Analyze financial churn data to detect trends, root causes, and recovery opportunities. • Support leadership in refining revenue retention strategies and automating dunning sequences.

🎯 Requirements

• Minimum 2–3 years of experience in billing operations, finance, or revenue management, preferably in a subscription-based or BPO environment. • Strong knowledge of payment platforms and financial tools (e.g., Stripe, Chargebee, ProfitWell, QuickBooks). • Excellent analytical and follow-up skills; able to manage multiple accounts and priorities. • Professional written communication and customer-handling skills for payment-related correspondence. • Detail-oriented, with high accuracy in reconciliation and reporting. • Comfortable working with cross-functional teams (Finance, Customer Success, Ops). • Experience implementing or managing automated dunning workflows. • Familiarity with churn analytics, retention forecasting, or revenue dashboards. • Basic understanding of subscription billing structures and payment recovery KPIs.