Service Technician

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Winterhalter Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1947

🔧 Hardware

🤝 B2B

Hardware • B2B • Hospitality

Winterhalter Group is a global leader in commercial dishwashing technology, specializing in providing high-quality dishwashing machines tailored for hotels, restaurants, cafes, and catering businesses. Founded as a family business, it has grown to employ over 2,000 people worldwide, emphasizing innovation and quality in the kitchen sector. The company is dedicated to excellent customer service, employee development, and integrating advanced technologies into its products to enhance efficiency in professional kitchens.

📋 Description

• Responsible for installation, service, and repair of commercial warewashing equipment such as under-counter, pass-through, and rack conveyor dishwashers. • Manage all on-site installation, diagnosis, repairs, and maintenance • Diagnose errors and technical problems and determine appropriate solutions • Produce timely and detailed service reports • Document processes and follow company standard procedures and protocols • Collaborate with the technical team and share information across the organisation • Evaluate customer requirements and make appropriate recommendations • Taking ownership and responsibility for the delivery of the agreed goals and targets: Response times, First-time fix, Customer satisfaction, Stock management, Productivity, Effective teamwork

🎯 Requirements

• As technicians will be working with single and 3 phase equipment - electrical competence is essential • Excellent written and verbal communication • Strong analytical and problem-solving skills • Ability to troubleshoot, test, repair, and service technical equipment • Excellent organisation and computer skills • Familiarity with mobile tools and apps • Proven field service experience • Direct experience in the warewash and/or catering industry is highly desirable

🏖️ Benefits

• Competitive salary and potential for overtime • Company van (with use privately) including fuel card • Comprehensive and ongoing training • 33 days annual leave - including bank holidays (increasing with length of service) • Pension & Life Assurance • TELUS employee assistance plan and discount scheme • Salary Sacrifice - Electrical Car Scheme • Staff events