Onboarding Specialist, German Speaking

🔥 12 hours ago

🌐 United Kingdom, Switzerland, +1 more countries – Remote

🇬🇧 United Kingdom – Remote 🇨🇭 Switzerland – Remote 🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wordly

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Wordly is a leading provider of live translation and captioning solutions, dedicated to making meetings and events more inclusive and accessible. With over 4 million users worldwide, Wordly offers real-time translation for over 60 languages, integrating seamlessly with platforms like Zoom and Teams. Its AI-driven technology ensures high-quality translation and transcription, catering to the needs of various industries including education, corporate training, and events.

📋 Description

• Serve as the customer's main point of contact during initial onboarding • Understand clients' business and technical needs • Own the onboarding process and coordinate with clients and internal teams • Lead onboarding kick-offs, training workshops, escalation calls, and ad-hoc meetings • Train customers through coaching sessions and answer questions via video and email • Provide technical and consultative customer support • Guide customers on Wordly platform best practices • Assist the Customer Success Team with workflows and data for tracking and reporting • Advocate for customers and provide insight into their experience and product needs • Develop, improve, and innovate the onboarding playbook • Answer customer emails and chats as part of first-line support • Investigate and troubleshoot customer situations • Answer the 24/7 emergency line on a rotating basis

🎯 Requirements

• German and English language skills • Strong English skills, written and verbal • Ability to deliver training in German • Experience presenting to groups of customers virtually • Some experience in customer service, onboarding, software integration, or equivalent experience • Familiarity with a CRM • Ability to explain technical concepts to non-technical audiences • Ability to work in a fast-paced and changing environment • High enthusiasm, curiosity, initiative, commitment, and professionalism • Strong work ethic • Ability to be located in Europe, with preference given to candidates in the UK

🏖️ Benefits

• Remote work and a great work-life balance • Office space in Los Altos, California available for San Francisco Bay Area residents • Opportunity to work with a fast-growing startup in a hot market • Passionate, innovative team environment • Work with industry veterans and senior tech professionals