Account Manager – Merchandising, Retail, Auto

Job not on LinkedIn

🕒 October 8

🏄 California, Illinois, +4 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🤠 Texas – Remote 🍑 Georgia – Remote

💵 $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 38 days.
• Jobs at this company usually fill in 77 days.
• Reposted once.

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WorkWhile

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🏨 Hospitality

🏭 Manufacturing

💰 $23M Series B - WorkWhile on 2025-06

Logistics • Hospitality • Manufacturing

WorkWhile is an AI-powered labor and workforce-management platform that connects businesses with vetted, certified frontline workers for on-demand, temporary, and long-term assignments. The platform provides a full-stack, SaaS workforce solution—matching and scheduling talent across industries like warehousing, logistics, manufacturing, hospitality, facilities, and retail—while offering features such as background checks, certification support, next-day pay, a worker app, and machine-learning driven real-time labor management and insights. WorkWhile positions itself as a single source of truth for dynamic staffing needs, enabling businesses to scale flexibly with transparent pricing and data-driven staffing decisions.

📋 Description

• Serve as the lead point of contact for account management matters, including staffing planning, escalations, and ongoing strategy • Build and maintain relationships with store operations managers, district managers, merchandising and distribution center leaders, HR leaders, and other stakeholders • Understand client environments, including seasonal hiring surges, reset and remodel calendars, inventory events, and customer traffic patterns • Maintain and grow client contracts and identify upsell and expansion opportunities across locations, distribution centers, regions, and job categories • Develop trusted-advisor relationships and align WorkWhile's solutions to operational goals and labor challenges • Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs • Communicate weekly, monthly, and quarterly workforce initiative progress to internal teams and client stakeholders • Forecast and track fill rates, worker performance, client satisfaction scores, and revenue growth • Prepare account health reports and business reviews for operations leadership • Collaborate with Sales to identify growth opportunities within existing accounts and expand into new locations, banners, or regions • Partner with Operations to ensure worker supply meets client demand during peak periods • Assist with challenging client requests and escalations, providing quick resolutions to minimize operational disruption

🎯 Requirements

• 3-5+ years of proven experience as an Account Manager, ideally within retail, merchandising, staffing, or workforce solutions • Experience in automotive is a plus, but not required • Strong understanding of retail operations, labor dynamics, and staffing challenges unique to high-volume, shift-based environments • Demonstrated ability to communicate, present, and influence stakeholders from store managers to VP-level executives • Experience managing multi-location or enterprise accounts is a strong plus • Solid experience with CRM software (Salesforce or similar) and Google Suite • Track record of delivering client-focused solutions and hitting retention and growth targets • Ability to juggle multiple accounts and competing priorities while maintaining sharp attention to detail • Excellent listening, negotiation, and presentation skills • Strong verbal and written communication skills • Undergraduate degree preferred • Must be located in the United States

🏖️ Benefits

• Commission with clear OTE upside • Equity • Remote work culture with opportunities for co-working in SF, NY, Seattle & Toronto • In-person company off-sites • Medical, dental, & vision coverage • Flexible time off • 401(k) • WFH stipend to support your home office needs • Next day pay, free telehealth services, and financial services are offered through WorkWhile's platform to workers

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