Team Manager

Job not on LinkedIn

🕒 September 22

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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World Travel

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1959

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

World Travel is a family-owned travel agency founded in 1959 that provides corporate travel management, vacation planning, and group and event travel services. They offer high-touch and technology-enabled solutions for businesses of all sizes, including designated account teams, 24/7 traveler support, negotiated rates, and expertise in meetings, events, group air services, film & TV and sports travel. For leisure clients they provide personalized travel advisor services for vacations, cruises, honeymoons, destination weddings, family reunions, and special interest trips. The company emphasizes customer service, long-term relationships, and a mix of in-person support and digital traveler tools.

📋 Description

• Lead a team of Travel Consultants in a corporate environment • Provide ideal customer service to World Travel Inc.'s clients • Attract, motivate, retain, coach and mentor employees • Support employee development and career growth • Manage daily team performance and business operations • Ensure quality work, productive consultants, optimal customer service and maximum reservation value • Follow company SOPs and exceed internal and contracted SLAs • Ensure optimal UT usage • Serve as key operational support contact for accounts • Work with training to support continued employee development • Partner with senior leadership to meet KPIs, including year-over-year productivity, SLA performance, client satisfaction, business growth, and employee development • Communicate daily briefings, weekly team meetings, monthly individual meetings, and monthly team results and goal performance • Manage staff schedules, shift coverage, ADP, and overtime • Manage the issue resolution log • Communicate proactively about increased call volume due to unforeseen industry situations • Meet regularly with account management to review account trends and performance • Assist the team with reservations • Develop operational workflows and responsibilities for efficient, error-free reservation fulfillment • Establish individual and team performance metrics • Participate in implementation processes to support successful new-business go-live

🎯 Requirements

• Minimum of 2 years in a TMC leadership position or internal leadership mentoring experience • Effective organizational and time management skills, with follow-through on goals, plans and projects • Excellent problem-solving skills • Ability to motivate a team and foster effective teamwork • Ability to manage change and demonstrate adaptability and flexibility • Ability to work independently, exercising discretion and judgment that protects the business and provides service • Ability to manage client and vendor relationships related to operational objectives • Sabre GDS experience • Knowledge of other travel technology systems, including integrating meetings with OBTs and event registration sites • Knowledge of supplier contracts • Understanding of ACD phone systems and reporting • Familiarity with omni-channel workflow • Ability to recruit, motivate, coach and develop staff • Excellent written and oral communication skills • Professional business acumen • Ability to work well with all departments to achieve company goals • Proficient in Microsoft Excel, Word, and Outlook • Ability to travel regularly beyond the home office to prospective customer meeting locations as required

🏖️ Benefits

• Accessible and inclusive interview experience • Reasonable accommodation during the hiring process