Senior Manager, Business Process

Job not on LinkedIn

🔥 8 minutes ago

🌐 United Kingdom, United States – Remote

🇬🇧 United Kingdom – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Business Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zebra Zebra

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2024

💳 Fintech

🤖 Artificial Intelligence

💸 Finance

Fintech • Artificial Intelligence • Finance

Zebra Zebra is an AI-driven fintech company that builds intelligent trading tools and automated trading bots to help investors make smarter decisions, reduce risk, and protect capital in the stock market. Their products aim to empower both beginner and experienced traders with advanced technology that simplifies investing and minimizes financial losses.

📋 Description

• Ensure the integrity and improvement of business processes in Zebra’s Global Customer Success & Services organization • Work with stakeholders to design, standardize, and improve processes • Plan and manage a team of process and Lean Six Sigma resources • Lead multifunctional process improvement, data capture and analysis, infrastructure support, tool ownership, and compliance efforts • Drive organization-wide process optimization and align workflows with strategic goals • Plan, perform, and implement complex process improvement initiatives across business units • Design processes from scratch for emerging functional organizations or business units • Identify opportunities to continuously improve process effectiveness and efficiency • Provide insight to guide initiative priorities and decisions • Facilitate cross-functional collaboration and end-to-end process integration • Measure and report on the success of new and revised processes to senior and executive audiences • Oversee process governance, maintenance, standards, guidelines, best practices, and ownership • Evaluate solutions for cost/benefit, efficiency, and alignment with corporate values and direction • Select, develop, and evaluate team members against goals • Support change management and adoption of process repositories, improvement tools, and education opportunities • Manage E2E Services Process Architecture and the Process Library • Oversee process assistance request intake, triage, documentation, and cross-functional improvement • Develop and deliver BPM training and ongoing support • Operate the Process Council and align with Services IT and Business Operations teams • Identify and prioritize organization-wide process improvement opportunities • Manage the PRIME business process management repository and tool • Manage CS&S Lean Six Sigma program targets, training, mentoring, and promotion • Manage continuous improvement mentoring programs and innovation initiatives • Prioritize Zebra Data Lake requests for IT sprint delivery • Lead CS&S data and reporting governance activities • Manage Alation Data Catalog stakeholders and adoption • Manage the Power BI to Fabric data transition for Services

🎯 Requirements

• Experience with process mapping and modeling • Demonstrated success using process improvement principles and approaches • Strong analytical skills for assessing process efficiency and identifying improvement opportunities • Experience leading a team to successful business outcomes through talent and performance management • Experience with AI tools supporting process improvements • Digital transformation experience supporting process improvements • Process automation experience supporting process improvements • Experience presenting to Director-level and above audiences • Excellent communication and collaboration skills for cross-functional work • Advanced experience with BPM and Office tools such as Visio, Excel, and PowerPoint • Demonstrated experience improving Services and Sales processes • Formal process training or certifications • Six Sigma Green Belt preferred or in progress • Familiarity with Agile IT Development methodology • Preferred work experience: 12 or more years, including 2 years as a team supervisor/manager • Preferred education: Master’s degree • Willingness to travel 10-25%

🏖️ Benefits

• Performance-based annual cash incentive at a target equal to 20% of base pay • Opportunities to learn and lead in a forward-thinking environment • Career development opportunities • Travel opportunities (10-25%)